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- Tasks: Repair and calibrate equipment while ensuring top-notch customer service.
- Company: Join LAND®, a leader in innovative temperature measurement solutions since 1947.
- Benefits: Competitive pay, health benefits, and opportunities for professional growth.
- Why this job: Make a real difference by improving processes and enhancing customer satisfaction.
- Qualifications: Experience in production environments and knowledge of Microsoft Office required.
- Other info: Dynamic workplace with a focus on continuous improvement and safety.
The predicted salary is between 30000 - 42000 £ per year.
The main purpose of this role is to carry out a repair service function operating within the production department in compliance with ISO9001 accreditation. Deliver a cost-effective repair service in line with customer service and quality expectations. Provide timely support to our internal and external customers.
Key responsibilities and accountabilities:
- Day to day repair function consisting of assessment, service/repair, fault finding and calibration.
- Create the quality feedback loop between the service centre and the quality department.
- Report non-conforming material and submit improvement change requests.
- Provide timely after-sales support to all internal and external customers in line with the agreed expectations of the business.
- Ensure all third-party approvals are compliant for the department.
- Maintain the working standards in line with operational organisation and the 5S policies.
- Ensure that all relevant health & safety policies and procedures are observed.
- Perform other duties and tasks as required by the business.
Key Competencies:
- Repair & Calibration: Apply Engineering knowledge to achieve the required output.
- Initiative: Taking ownership of own work, doing what is needed without being asked, following through.
- Customer focus: Striving for high customer satisfaction, going out of our way to be helpful and supportive, making it as easy as possible on the customer.
- Continuous Improvement: Seeks opportunities to improve process, procedures, that will improve individual and company performance, cost savings, health and safety improvements.
- Communication: Ability to effectively communicate and demonstrate understanding of what has been communicated.
Experience, Professional Qualifications and Personal Requirements:
- Candidates will ideally have experience in a Production & Test Environment.
- Lean manufacturing knowledge/awareness.
- Level 3 NVQ/BTEC Minimum or relevant equivalent experience.
- Knowledge and experience of Microsoft Office applications.
Service Centre Technician in Dronfield employer: AMETEK
Contact Detail:
AMETEK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Centre Technician in Dronfield
✨Tip Number 1
Get to know the company! Research LAND® and understand their products and values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your technical skills! Since the role involves repair and calibration, brush up on your engineering knowledge. Be ready to discuss specific examples of how you've tackled similar challenges in the past.
✨Tip Number 3
Show off your customer focus! Prepare to share stories where you went above and beyond for a customer. Highlighting your commitment to high customer satisfaction can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining our team at LAND®.
We think you need these skills to ace Service Centre Technician in Dronfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in repair and calibration, especially in a production environment. We want to see how your skills align with our ISO9001 standards and customer service expectations.
Show Off Your Initiative: In your application, give examples of times when you've taken ownership of a project or task. We love candidates who go the extra mile without being asked, so let us know how you’ve made a difference!
Emphasise Customer Focus: We’re all about high customer satisfaction, so share any experiences where you’ve gone out of your way to help customers. This will show us that you understand the importance of support in our service centre.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at AMETEK
✨Know Your Stuff
Make sure you brush up on your engineering knowledge, especially around repair and calibration processes. Familiarise yourself with ISO9001 standards and lean manufacturing principles, as these will likely come up during the interview.
✨Show Your Initiative
Be ready to share examples of how you've taken ownership of your work in the past. Think of situations where you identified a problem and took steps to resolve it without being prompted. This will demonstrate your proactive attitude.
✨Customer Focus is Key
Prepare to discuss how you've gone above and beyond for customers in previous roles. Highlight any experiences where you provided exceptional after-sales support or resolved customer issues effectively, as this aligns with their focus on high customer satisfaction.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. You might be asked to explain technical concepts or processes, so being able to communicate effectively will showcase your understanding and make a great impression.
