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For Companies At a Glance
- Tasks: Deliver top-notch customer service and manage order processes with precision.
- Company: Join LAND®, a leader in innovative temperature measurement solutions.
- Benefits: Competitive pay, career growth, and a supportive team environment.
- Why this job: Be the voice of the customer and make a real difference in their experience.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Dynamic workplace with opportunities for personal and professional development.
The predicted salary is between 30000 - 42000 £ per year.
The Customer Service Representative maintains customer satisfaction through the provision of high levels of service ensuring departmental efficiency at all times and to act as the voice of the customer throughout the organisation.
Key Responsibilities
- Provide single point of contact for all LAND subsidiary customers at order placement stage.
- Direct handling of IPR (Inward Processing Relief) and export license submissions with HMRC (UK Revenue & Customs), which require local knowledge and timely interaction with UK authorities.
- Cross-training and collaboration with other UK team members to maintain resilience and continuity in customer service operations.
- Manage contract review process to ensure compliance to Lands T & C’s and DLA process.
- Review, interpret and enter data into internal databases, ERP or CRM tools.
- Ensures effective fulfilment of order requirement across all relevant departments in the business.
- Ensures total customer satisfaction from initial order placement to delivery and payment.
- Promote/participate in continuous improvement in customer service standards to increase profitability.
- Participates and provides expertise as a member of the customer service team to improve the accuracy, efficiency and responsiveness of customer service.
- Ensures and provides a quality service for both internal and external customers.
- Managing customer complaint process through to resolution.
- Other tasks assigned by Supervisor from time to time.
Key Competencies
- Self-motivated with a high attention to detail and ability to multitask under demanding deadlines.
- A positive attitude, strong drive for results, and the ability to deal with ambiguity are a must.
- Demonstrates good judgement in analyzing information to make routine decisions.
- Co-operates and collaborates with colleagues, cross functionally, to support the sales process.
- Open to receiving feedback and applying/integrating the feedback in an effort to improve results.
- Strong in building relationships and able to communicate at all levels.
- Good team player but also able to work on own initiative.
- Good problem solving skills.
Experience, Qualifications & Personal Attributes
- Experience in Customer Service environment.
- Strong communicator with the ability to influence and be assertive.
- Accounting competency for investigation and processing credits.
- Understanding of sales and operations.
- Outstanding customer service and relationship building.
- Excellent computer skills – Microsoft Office to include Word and Excel. SAP knowledge desirable.
Customer Service Representative in Dronfield employer: AMETEK
Contact Detail:
AMETEK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Dronfield
✨Tip Number 1
Get to know the company! Research LAND® and understand their products and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills. As a Customer Service Representative, you'll need to be a strong communicator. Role-play common customer scenarios with friends or family to build your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and serious about joining the LAND® team. Don’t miss out!
We think you need these skills to ace Customer Service Representative in Dronfield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since this role is all about maintaining customer satisfaction, it's crucial to demonstrate your strong communication abilities. Use clear and concise language in your application, and don’t forget to mention any experiences where you've successfully influenced or resolved customer issues.
Highlight Your Problem-Solving Skills: We love a good problem solver! In your application, share examples of how you've tackled challenges in previous roles. This will show us that you can handle the demands of the job and keep our customers happy.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at AMETEK
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Understand what it means to provide excellent service, especially in a role that requires you to be the voice of the customer. Be ready to share examples of how you've handled customer interactions in the past.
✨Familiarise Yourself with Relevant Tools
Since the job mentions using ERP or CRM tools, make sure you're comfortable discussing any relevant software you've used. If you have experience with Microsoft Office, especially Excel, be prepared to talk about how you've used these tools to manage data and improve efficiency.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific instances where you've successfully resolved customer complaints or issues. Highlight your ability to analyse information and make decisions, as this is crucial for maintaining customer satisfaction and ensuring compliance with company processes.
✨Demonstrate Team Collaboration
This role requires cross-training and collaboration with team members, so be ready to talk about your experiences working in teams. Share examples of how you've contributed to team success and how you handle feedback, as this shows your willingness to grow and adapt.
