At a Glance
- Tasks: Support customer service operations and gain hands-on experience in a busy environment.
- Company: Dynamic company offering a year-long internship for students.
- Benefits: Real-world experience, professional development, and exposure to business systems.
- Other info: Full training provided with opportunities for career growth.
- Why this job: Build confidence and essential skills while making a real impact on customer service.
- Qualifications: Studying Business Administration or related field; no prior experience required.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a motivated and detail-oriented Customer Service Administration Intern to join our team for a year-long placement as part of your studies. This is an excellent opportunity to gain hands-on experience in a busy customer service environment, supporting key administrative processes, order coordination, and shipping release activities.
You will work closely with our Customer Service team and gain valuable insight into how customer orders, documentation, and operational processes are managed in a professional setting.
Key Responsibilities:- Scan, check, and upload work packs and related documentation accurately, ensuring compliance with audit requirements.
- File physical documents in line with company procedures, keeping records organised and easily retrievable.
- Support the release of completed units to the Shipping/Warehouse team by updating internal systems and trackers.
- Assist the Customer Service Manager with daily administrative tasks, including report updates and coordination with teams.
- Help manage shared inboxes by allocating emails and escalating queries where appropriate.
- Maintain and update customer and order records with a high level of accuracy.
- Liaise with internal departments to gather information for customer updates (e.g. order progress, dispatch dates).
- Support continuous improvement by suggesting ways to streamline document handling and processes.
- Ensure compliance with health & safety, quality, and data protection policies.
- Support the team by transporting released folders to dispatch.
- Answer incoming calls and direct them to the appropriate team member.
- Strong attention to detail and accuracy.
- Good organisational skills and ability to manage routine tasks effectively.
- Confident using Microsoft Office (Outlook, Excel, Word).
- Clear and professional communication skills (written and verbal).
- Reliable, punctual, and able to follow processes.
- Proactive attitude with a willingness to support the wider team.
- Ability to handle confidential information responsibly.
- Currently studying (or recently completed) a qualification in Business Administration, Customer Service, Supply Chain, or a related subject (preferred).
- Looking for a year-in-industry / placement opportunity as part of your studies.
- Keen to gain practical experience in a fast-paced working environment.
- Previous office, customer service, or warehouse experience is beneficial but not required – full training will be provided.
- Real-world experience in customer service operations and order management.
- Knowledge of document control, audit processes, and compliance standards.
- Understanding of shipping and dispatch coordination.
- Experience working cross-functionally with operations and warehouse teams.
- Development of professional communication, organisation, and problem-solving skills.
- Exposure to business systems and reporting tools.
This placement offers a great opportunity to build your confidence, develop essential workplace skills, and gain valuable experience that will support your future career.
Customer Service Admin Intern employer: AMETEK
AMETEK is an excellent employer that fosters a culture of innovation and collaboration, particularly in our new Towcester facility. We offer competitive benefits, a commitment to employee growth through continuous training, and the opportunity to work on impactful projects that drive quality improvements across our operations. Join us to be part of a dynamic team where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Admin Intern
✨Get to Know the Customer Support Community
Dive into relevant forums and communities like the Customer Support subreddit or platforms like Support Driven. Engaging in discussions and sharing your thoughts can help us spot you when internship opportunities arise!
✨Leverage University Resources
Check out your university’s career services for internship listings specifically in customer support. They often have connections with local companies, and you might even find exclusive opportunities that aren’t posted elsewhere.
✨Showcase Your Problem-Solving Skills
If you’re applying for a customer support internship, prepare to share examples of how you’ve resolved issues in the past. Even if it’s from a group project or helping a friend, being able to illustrate your problem-solving can make you shine!
✨Apply Directly on Our Website
Don’t forget to apply through our website at AMETEK for the customer support internship! This often boosts your visibility to our hiring team and shows your genuine interest in joining us.
We think you need these skills to ace Customer Service Admin Intern
Some tips for your application 🫡
Show Your Customer-Centric Attitude:In customer support, your ability to empathise and effectively communicate with customers is key. Make sure your cover letter reflects your enthusiasm for helping others—share any relevant volunteer experiences or informal roles where you've had to assist people or solve their problems.
Highlight Soft Skills That Shine:Alongside your CV, you want to emphasise your soft skills—think communication, patience, and problem-solving. Use specific examples in your application to showcase how you've put these skills into practice, whether in previous jobs, volunteering, or even group projects at uni.
Tailor Your CV to Include Relevant Experience:Your CV should highlight any customer service-related experience you have, even if it was a part-time gig or an internship. It’s not just about the job title; consider detailing how you managed customer inquiries and resolved issues—this is what customer support is all about!
Express Your Eagerness to Learn:As an intern, you're here to learn, right? In your cover letter, express your eagerness to gain more skills and knowledge in the customer support field. Mention any specific areas you’re particularly interested in, and let AMETEK know you’re keen to grow alongside their team.
How to prepare for a job interview at AMETEK
✨Know Your Customer Support Tools
Familiarise yourself with customer support tools like Zendesk or Freshdesk, as these might come up in conversation. Have a basic understanding of how they work, and perhaps even try to explore their features through free trials or tutorials.
✨Showcase Your Problem-Solving Skills
During the interview, be ready to discuss past experiences where you’ve successfully resolved issues for others. Think of good examples from school or previous jobs that highlight your ability to handle customer queries or complaints.
✨Emphasise Your Willingness to Learn
As an intern, they're not just looking for experience—show them your eagerness to learn and grow. Share what excites you about customer support and how enthusiastic you are to develop new skills with AMETEK.
✨Prepare for Scenario-Based Questions
Expect hypothetical questions where you might need to demonstrate how you'd handle specific customer scenarios. Practise responses to situations like dealing with an upset customer or troubleshooting a product issue.
