At a Glance
- Tasks: Provide technical support and troubleshoot ultra-precision lathes across the UK and Europe.
- Company: Join Sterling Ultra Precision, a leader in ophthalmic and precision solutions.
- Benefits: Competitive salary, travel opportunities, and professional development.
- Other info: Dynamic role with 50% travel and opportunities for career growth.
- Why this job: Be part of an international team and make a real impact on customer satisfaction.
- Qualifications: Strong troubleshooting skills in electromechanical systems and excellent communication abilities.
The predicted salary is between 35000 - 45000 £ per year.
This is a full-time role for a UK/EMEA Field Service Engineer at Sterling Ultra Precision. The Field Service Engineer will be responsible for providing technical support, troubleshooting, and preventative maintenance for ultra-precision lathes in the UK and Europe. The Service Engineer is a key member of an international service team. The individual serves as a liaison between the customer and company for technical service issues.
General duties include:
- Ophthalmic lathe installation and training
- Troubleshooting of electromechanical, electronic and software problems both at the customer site and remotely via TeamViewer, telephone and email
- Ability to work effectively and efficiently under scrutiny of the customer’s demanding production schedule
Responsibilities:
- Provide technical support to all customers
- Provide professional responses in a timely manner to all customers
- Troubleshoot and repair equipment (Remotely or onsite)
- Manage time and priorities so that tasks are completed on or ahead of schedule
- Develop outstanding relationships with Company's customers to enhance future business opportunities
- Ensure that customers are aware of Company's new products and feedback sales opportunities
- Travel across the UK and Europe to assist customers (50% Travel)
- Provide documentation to aid customers fault finding
- Conduct machine operation and maintenance training at customer's locations
- Perform evaluation of machine capabilities and performance
- Provide excellent technical service to customers via telephone (TeamViewer) and email
- Provide service documents, instructions, photos, drawings, etc. to aid customers in troubleshooting
- Provide timely and detailed customer service reports
Required Skills and Experience:
- Proficient in troubleshooting electromechanical, electronic and software machine operation issues
- Possess logical reasoning and deductive problem-solving abilities
- Good working knowledge of electromechanical systems including power electronics and precision motion control mechanics
- Familiarity with industrial hydraulic and pneumatic systems
- Proficient understanding of electronic schematics and mechanical drawings
- Logical and structured in approach to task prioritization and time management
- Good written and verbal communication skills
- Strong problem solving and analytical skills
- High degree of self-motivation
- Strong organization skills
- Must be able to work and troubleshoot independently with minimum supervision
- Experience in preventive maintenance
- Electrical fault finding
- Strong technical skills and knowledge of analytical instrumentation
- Tactfully handle difficult situations and maintain composure under pressure
Compensation:
Currency: GBP
Salary Minimum: Market Salary Maximum: Market Incentive: No
Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market/business considerations, and geographic location.
Field Service Engineer employer: AMETEK, Inc.
At Sterling Ultra Precision, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our Field Service Engineers enjoy comprehensive training and development opportunities, enabling them to enhance their technical skills while working with cutting-edge technology across the UK and Europe. With a strong emphasis on employee well-being and a supportive team environment, we ensure that our engineers are equipped to thrive in their roles and build lasting relationships with our valued customers.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering field, especially those who work with precision machinery. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you’ve got experience troubleshooting electromechanical systems, consider creating a portfolio or a case study of your best work. This can really impress potential employers during interviews.
✨Tip Number 3
Be proactive! Don’t just wait for job alerts. Regularly check our website for new opportunities and apply directly. The more you put yourself out there, the better your chances of landing that Field Service Engineer role.
✨Tip Number 4
Prepare for the interview! Brush up on your technical knowledge and be ready to discuss how you handle pressure and tight schedules. Employers love candidates who can demonstrate problem-solving skills in real-time.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Engineer role. Highlight your technical skills, especially in troubleshooting electromechanical and electronic systems, as well as any relevant experience with precision machinery.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've provided excellent customer service or solved complex technical issues in the past.
Showcase Your Communication Skills:Since you'll be liaising with customers, it's crucial to demonstrate your written communication skills. Use clear and professional language in your application to show us you can handle customer interactions effectively.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. This way, we can easily track your application and get back to you quicker. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at AMETEK, Inc.
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of electromechanical systems, electronic schematics, and precision motion control mechanics. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your technical prowess and problem-solving skills.
✨Demonstrate Your Communication Skills
Since you'll be liaising with customers, it's crucial to showcase your written and verbal communication abilities. Practice explaining complex technical issues in simple terms, and prepare examples of how you've effectively communicated with clients or team members in previous roles.
✨Time Management is Key
Given the demanding production schedules of customers, highlight your time management skills during the interview. Share examples of how you've prioritised tasks and met deadlines, especially in high-pressure situations. This will demonstrate your ability to work efficiently and independently.
✨Build Rapport with the Interviewer
Remember, you're not just being assessed for your technical skills but also for your ability to build relationships. Be personable and engage with the interviewer. Ask questions about the company culture and how they support their service engineers, showing that you're interested in more than just the job itself.
