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- Tasks: Repair and calibrate equipment while ensuring top-notch customer service.
- Company: Join LAND®, a leader in innovative industrial technology solutions.
- Benefits: Competitive pay, career growth, and a commitment to sustainability.
- Why this job: Make a real impact by improving processes and supporting customers globally.
- Qualifications: Experience in production environments and knowledge of Microsoft Office.
- Other info: Dynamic workplace with a focus on teamwork and continuous improvement.
The predicted salary is between 30000 - 42000 £ per year.
Job Purpose: The main purpose of this role is to carry out a repair service function operating within the production department in compliance with ISO9001 accreditation. Deliver a cost-effective repair service in line with customer service and quality expectations. Provide timely support to our internal and external customers.
Responsibilities:
- Day to day repair function consisting of assessment, service/repair, fault finding and calibration.
- Create the quality feedback loop between the service centre and the quality department.
- Report non-conforming material and submit improvement change requests.
- Provide timely after-sales support to all internal and external customers in line with the agreed expectations of the business.
- Ensure all third-party approvals are compliant for the department.
- Maintain the working standards in line with operational organisation and the 5S policies.
- Ensure that all relevant health & safety policies and procedures are observed.
- Perform other duties and tasks as required by the business.
Key Competencies:
- Repair & Calibration: Apply Engineering knowledge to achieve the required output.
- Initiative: Taking ownership of own work, doing what is needed without being asked, following through.
- Customer Focus: Striving for high customer satisfaction, going out of our way to be helpful and supportive, making it as easy as possible on the customer.
- Continuous Improvement: Seeks opportunities to improve process, procedures, that will improve individual and company performance, cost savings, health and safety improvements.
- Communication: Ability to effectively communicate and demonstrate understanding of what has been communicated.
Experience, Professional Qualifications and Personal Requirements:
- Candidates will ideally have experience in a Production & Test Environment.
- Lean manufacturing knowledge/awareness.
- Level 3 NVQ/BTEC Minimum or relevant equivalent experience.
- Knowledge and experience of Microsoft Office applications.
Service Centre Technician in Dronfield employer: AMETEK, Inc.
Contact Detail:
AMETEK, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Centre Technician in Dronfield
✨Tip Number 1
Get your hands dirty! If you can, try to gain some practical experience in a production or test environment. This will not only boost your CV but also give you real-world insights that can impress during interviews.
✨Tip Number 2
Network like a pro! Reach out to current or former employees in the industry. They can provide insider tips and might even refer you for the role. Plus, it shows you're genuinely interested in the company culture.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on your knowledge of ISO9001 and lean manufacturing principles. Being able to discuss these topics confidently will set you apart from other candidates.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Service Centre Technician in Dronfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Centre Technician role. Highlight your experience in repair and calibration, and don’t forget to mention any relevant qualifications like your Level 3 NVQ/BTEC. We want to see how your skills match what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your previous experiences have prepared you for it. Remember, we love a good story, so make it engaging and personal!
Show Off Your Customer Focus: In your application, be sure to emphasise your customer service skills. We’re all about high customer satisfaction, so share examples of how you’ve gone above and beyond to help customers in the past. It’ll show us you’re a great fit for our team!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at AMETEK, Inc.
✨Know Your Stuff
Make sure you brush up on your repair and calibration knowledge. Familiarise yourself with ISO9001 standards and lean manufacturing principles, as these are crucial for the role. Being able to discuss specific examples from your past experience will show that you’re not just knowledgeable but also practical.
✨Customer Focus is Key
Since this role involves a lot of customer interaction, be prepared to talk about how you've gone above and beyond for customers in the past. Think of specific instances where you’ve improved customer satisfaction or resolved issues effectively. This will demonstrate your commitment to high-quality service.
✨Show Initiative
Employers love candidates who take ownership of their work. Be ready to share examples of times when you identified a problem and took the initiative to solve it without being asked. This shows that you’re proactive and can contribute to continuous improvement within the team.
✨Communicate Clearly
Effective communication is essential in this role. Practice explaining technical concepts in simple terms, as you may need to communicate with both technical and non-technical stakeholders. During the interview, listen carefully and ensure you understand questions before answering.
