Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver top-notch customer service and manage order processes with efficiency.
- Company: Join LAND®, a leader in innovative industrial technology solutions.
- Benefits: Competitive salary, career growth, and a supportive team environment.
- Why this job: Be the voice of the customer and make a real difference in their experience.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Dynamic workplace with opportunities for personal and professional development.
The predicted salary is between 30000 - 42000 ÂŁ per year.
The Customer Service Representative maintains customer satisfaction through the provision of high levels of service ensuring departmental efficiency at all times and to act as the voice of the customer throughout the organisation.
Key Responsibilities
- Provide single point of contact for all LAND subsidiary customers at order placement stage.
- Direct handling of IPR (Inward Processing Relief) and export license submissions with HMRC (UK Revenue & Customs), which require local knowledge and timely interaction with UK authorities.
- Cross‑training and collaboration with other UK team members to maintain resilience and continuity in customer service operations.
- Manage contract review process to ensure compliance to Lands T & C’s and DLA process.
- Review, interpret and enter data into internal databases, ERP or CRM tools.
- Ensure effective fulfilment of order requirement across all relevant departments in the business.
- Ensure total customer satisfaction from initial order placement to delivery and payment.
- Promote/participate continuous improvement in customer service standards to increase profitability.
- Participate and provide expertise as a member of the customer service team to improve the accuracy, efficiency and responsiveness of customer service.
- Ensure and provide a quality service for both internal and external customers.
- Manage customer complaint process through to resolution.
- Other tasks assigned by Supervisor from time to time.
Key Competencies
- Self‑motivated with a high attention to detail and ability to multitask under demanding deadlines.
- A positive attitude, strong drive for results, and the ability to deal with ambiguity are a must.
- Demonstrates good judgement in analysing information to make routine decisions.
- Co‑operates and collaborates with colleagues, cross‑functionally, to support the sales process.
- Open to receiving feedback and applying/integrating the feedback in an effort to improve results.
- Strong in building relationships and able to communicate at all levels.
- Good team player but also able to work on own initiative.
- Good problem‑solving skills.
Experience, Qualifications & Personal Attributes
- Experience in Customer Service environment.
- Strong communicator with the ability to influence and be assertive.
- Accounting competency for investigation and processing credits.
- Understanding of sales and operations.
- Outstanding customer service and relationship building.
- Excellent computer skills – Microsoft Office to include Word and Excel.
- SAP knowledge desirable.
Customer Service Representative in Dronfield employer: AMETEK, Inc.
Contact Detail:
AMETEK, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Dronfield
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on LAND® and its values. This will help you connect your experience with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle different situations, like a difficult customer or a complaint. Being prepared with examples will help you shine during the interview and demonstrate your problem-solving skills.
✨Tip Number 3
Show off your teamwork skills! Since collaboration is key in this role, be ready to share examples of how you’ve worked well with others in the past. Highlighting your ability to cooperate and support your colleagues will make you stand out.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and shows your enthusiasm for the role.
We think you need these skills to ace Customer Service Representative in Dronfield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your relevant experience in customer service and any specific skills that match the job description, like problem-solving and communication.
Showcase Your Skills: Don’t just list your skills; give examples of how you've used them in previous roles. If you’ve handled customer complaints or improved service standards, share those stories to show us what you can bring to the team.
Be Professional Yet Personable: While we want to see your professional side, don’t forget to let your personality shine through! A positive attitude and a friendly tone can make your application stand out and show us you’re a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at AMETEK, Inc.
✨Know the Company Inside Out
Before your interview, take some time to research LAND® and its role within AMETEK. Understand their products, services, and the industries they serve. This knowledge will not only impress your interviewers but also help you tailor your answers to show how you can contribute to their mission.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you resolved complaints or improved customer satisfaction. Be ready to discuss how you handle difficult situations and maintain a positive attitude under pressure.
✨Demonstrate Teamwork and Collaboration
Since the role involves cross-training and collaboration, be prepared to talk about your experience working in teams. Share examples of how you've successfully collaborated with colleagues to achieve common goals, and emphasise your ability to adapt and support others in a team environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face in customer service, or how they measure success in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
