Case Manager - Salisbury

• INTERNAL APPLICANTS ONLY - PREFERENCE WILL BE GIVEN TO SSACC EMPLOYEES
• Multiple full-time maximum term positions to 30 June 2027, based at our Salisbury site.
• Provide case management to humanitarian entrants
• Annual salary is $70,561 + 12% super
• Other benefits include:
• Regular performance feedback and performance review process
• Supportive environment and caring work culture with work/life balance
• Cultural Diversity
• Salary packaging (Full FBT employer) including: superannuation, Novated Leases, laptops, mobile phones, professional development, subscriptions and memberships, and briefcases
• Employee Discount Program (Flare)
• Employee Assistance Program (EAP)
• Annual Leave Loading of 17.5%
• Flexible Working Arrangements where it meets operational requirements

AMES Australia acknowledges the traditional custodians of the lands and waters where we live and work. We pay respect to their elders past, present and emerging.

*AMES Australia offers cultural, ceremonial, and representative leave to support Aboriginal and Torres Strait Islander employees in observing significant cultural practices, attending community meetings and ceremonies, and fulfilling official duties with the First Peoples’ Assembly of Victoria.

About the role

We are seeking applications from experienced Case Managers to join our Salisbury team. If successful, you will work collaboratively with your team, clients and relevant stakeholders to provide holistic, strengths-based case management, information and referral services to Humanitarian Settlement Program (HSP) clients. You will coordinate the implementation of case management plans, and play a vital role in ensuring clients have access to all required services to achieve their settlement outcomes, whilst providing effective case management to clients from a culturally and linguistically diverse (CALD) background.

To be considered for these positions, you will be able to demonstrate the following key selection criteria:

• A Diploma in Community Services (Case Management) or a relevant qualification with units related to case management or working with vulnerable people
• A current valid Working with Children Check (Employee) for Victoria
• A current valid Driver's Licence for Victoria
• Experience in providing effective case management to clients from CALD background in the areas of settlement, community detention, asylum seeker programs, community health or related area in the context of new and emerging refugee communities
• Effective interpersonal, cross cultural communication and client advocacy skills and the ability to liaise effectively with contractual partners, mainstream and settlement service providers as well as clients and their communities, and volunteers
• Demonstrated ability to apply the Strengths Based Model in practice with clients
• Excellent time management skills and experience meeting reporting requirements
• Sound understanding of current Commonwealth and State policies related to immigration, settlement, asylum seekers, income support and other relevant social policies and demonstrated ability to respond flexibly to changing policy and program needs
• Demonstrated positive values of integrity, reliability, teamwork and professionalism consistent with the AMES Australia Vision and demonstrated commitment to performance management, quality and continuous improvement principles
• Demonstrated experience in working autonomously as well as collaboratively within multi-disciplinary teams to achieve/exceed key performance goals
• Excellent written communication, report writing and word processing skills
• Good organisational skills, including the ability to prioritise work and meet deadlines
• Proficiency with IT standard software such as MS Word, MS Excel, MS PowerPoint, and ability to use Internet and e- mail and other online products
• 2+ years' experience in case management with the human service sector in Australia is desirable

To apply for these positions please submit:

• Your current resume
• A cover letter addressing the three selection questions outlined below.

1. Tell us about a client or family who had a range of settlement needs. How did you decide what was most important, how did you address those needs, and what was the outcome?
2. Tell us about a time you identified a wellbeing or safety concern for a client. What did you notice, what action did you take, and what was the result?
3. Tell us about a time you advocated for a client with another service or organisation. What did you do and what was the outcome?

Applications for these positions will be accepted up to 11:59 pm on Sunday 25 October 2026, however interviews and other selection processes may commence as suitable applications are received.

About us

AMES Australia is a statutory authority which specialises in the delivery of education, training, employment, settlement and community services to a culturally and linguistically diverse (CALD) client base.

AMES Australia is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islanders, people from culturally diverse backgrounds and people with disabilities.

For more information about our commitment to Diversity and Inclusion please click here.

AMES Australia is an Equal Opportunity Employer and abides by the Occupational Health and Safety Act. Applicants must have the right to work in Australia. All offers of employment are subject to a satisfactory police check and provision of a current Working with Children Check (where required for position).

AMES Australia's Values are: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership, Human Rights.

Attachments:
- Case Mgr HSP FINAL Nov21 J201756 v2.pdf