At a Glance
- Tasks: Provide tailored administrative support to Employment Mentors and enhance jobseeker services.
- Company: Join AMES Australia, a leader in diverse community services.
- Benefits: Enjoy competitive salary, flexible work-life balance, and professional development opportunities.
- Other info: Pathway to becoming an Employment Mentor with excellent career growth.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Strong communication skills and proficiency in Microsoft Office required.
The predicted salary is between 30000 - 40000 £ per year.
Fulltime maximum term position to 30 June 2028, based at our Guildford office. Annual salary is $55,755 + 12% super.
Other benefits include:
- Regular performance feedback and performance review process
- Supportive environment and caring work culture with work/life balance
- Cultural Diversity
- Salary packaging (Full FBT employer) including: superannuation, Novated Leases, laptops, mobile phones, professional development, subscriptions and memberships, and briefcases
- Flare Employee Discounts Program
- 17.5% Annual Leave Loading
- Employee Assistance Program (EAP)
AMES Australia acknowledges the traditional custodians of the lands and waters where we live and work. We pay respect to their elders past, present and emerging.
About the role: This position provides tailored and accurate administrative support to the SDMs, Employment Mentors and other site employees within the Employment Portfolio. It works in conjunction with Employment Mentors to provide seamless service to jobseekers, reducing the number of administrative and monitoring activities. This position may be a pathway to becoming an employment mentor with AMES Australia for people with no previous employment services experience or experience as an employment mentor.
To be considered for this role, you will be able to demonstrate the following key selection criteria:
- Willingness to complete the Employment Services Skills Set
- Good interpersonal and communication skills, including the ability to communicate with a range of clients over the phone, face to face and/or in writing
- Strong computer skills, including proficiency in Microsoft Office Applications, i.e Word, Excel, and PowerPoint and knowledge of database applications
- Ability to take initiative, problem solve and take the extra mile to engage clients
- Strong organisational and time management skills with willingness to learn
- Exposure to financial processes, payments and/or petty cash management
- Ability to work both independently and collaboratively as part of a team in a busy environment
- Ability to communicate service requirements to job seekers whilst ensuring the delivery of excellent customer service
- Demonstrated positive values of integrity, reliability, teamwork and professionalism consistent with the AMES Vision and values and demonstrated commitment to quality and continuous improvement principles.
Applications for this position will be accepted up to 6PM on Friday 10 July 2026, however interviews and/or other selection processes will commence as suitable applications are received.
To apply for this position please submit:
- Your current resume
- Cover letter addressing the key selection criteria outlined above
About us: AMES Australia is a statutory authority which specialises in the delivery of education, training, employment, settlement and community services to a culturally and linguistically diverse (CALD) client base. AMES Australia is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islanders, people from culturally diverse backgrounds and people with disabilities.
AMES Australia is an Equal Opportunity Employer and abides by the Occupational Health and Safety Act. Applicants must have the right to work in Australia. All offers of employment are subject to a satisfactory police check and provision of a current Working with Children Check (where required for position).
AMES Australia's Values are: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership, Human Rights.
Client Support Officer in Guildford employer: AMES
AMES Australia is an exceptional employer located in Guildford, offering a supportive work culture that prioritises work/life balance and cultural diversity. Employees benefit from regular performance feedback, professional development opportunities, and a range of salary packaging options, all while contributing to meaningful community services for a diverse client base. With pathways for career advancement, including the potential to become an Employment Mentor, AMES Australia fosters an inclusive environment where every team member can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Client Support Officer in Guildford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at AMES. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like AMES before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Support Officer in Guildford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to AMES:Your cover letter is your chance to shine! Tell us why you want to work at AMES specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at AMES!
How to prepare for a job interview at AMES
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
