At a Glance
- Tasks: Support clients in their employment journey and ensure their success through mentoring and guidance.
- Company: Join AMES Australia, a leader in diverse community services.
- Benefits: Enjoy a competitive salary, flexible work locations, and great employee perks.
- Other info: Diverse workplace with opportunities for professional growth and cultural respect.
- Why this job: Make a real difference in people's lives while working in a supportive environment.
- Qualifications: 3+ years in employment support, strong communication, and problem-solving skills required.
The predicted salary is between 79627 - 79627 £ per year.
Full-Time ongoing position, based at both our Werribee and Melton offices, with the ability to work between both locations.
Annual salary is $79,627 +12% super.
Other benefits include:
- Regular performance feedback and performance review process
- Supportive environment and caring work culture with work/life balance
- Cultural diversity
- Salary packaging (Full FBT employer) including: superannuation, Novated Leases, laptops, mobile phones, professional development, subscriptions and memberships, and briefcases
- Flare Employee Discounts Program
- Employee Assistance Program (EAP)
AMES Australia acknowledges the traditional custodians of the lands and waters where we live and work. We pay respect to their elders past, present and emerging.
About the role:
If successful, you will focus on ensuring an increase in client retention by supporting their placements through the day-to-day timely management of quality and consistent Post Placement Support (PPS). The position will provide this support through various methods including online and in person at the client’s workplace. This position responds to clients’ requests and enquiries, offering advice and support to ensure the sustainability of their employment. This position also builds strong relationships with key stakeholders, linking clients with supports to ensure all employment outcomes are achieved.
Where a client’s employment may be in jeopardy, the In-Work Mentor will alert, liaise with and mentor other employees to support the employer and client to help achieve a positive outcome on the journey to sustainable employment outcomes. The In-Work Mentor will liaise with the AMES Australia Sites, employers and clients to follow up on declaration of earnings and report under-declaration of earnings to the relevant Government Department.
Key selection criteria:
- Minimum 3 years’ relevant experience in a similar position
- A working knowledge and strong understanding of employment support services, specifically for refugee cohorts, clients from a CALD background, clients who identify as ATSI or CALD clients with disability, and the challenges and barriers they face
- Strong verbal and written communication and problem solving skills, including the ability to advocate on behalf of the client, to influence key stakeholders and to overcome objections from clients and employers
- Demonstrated strong administration and organisational skills including the ability to work under pressure and meet tight deadlines
- Excellent interpersonal and stakeholder management skills including the ability to mentor and train others, and to work effectively with people across all levels of an organisation
- Good customer service skills with the ability to keep the client’s needs at the centre
- Solid computer literacy including the ability to use Microsoft applications and other administrative systems/databases
- Ability to comprehend and apply basic mathematical calculations
- Ability to adapt to change, including to learn new systems and processes as needed
- Proven experience working in a team environment
- Ability to interpret and understand policy and process information
- Where relevant – understanding different types of disabilities including physical, intellectual, sensory and mental health disabilities, as well as developmental disorders
Applications for this position will be accepted up to 6 PM on Sunday, 2 August 2026, however interviews and/or other selection processes will commence as suitable applications are received.
To apply for this position please submit a cover letter addressing the key selection criteria outlined above.
About us:
AMES Australia is a statutory authority which specialises in the delivery of education, training, employment, settlement and community services to a culturally and linguistically diverse (CALD) client base. AMES Australia is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islanders, people from culturally diverse backgrounds and people with disabilities.
AMES Australia is an Equal Opportunity Employer and abides by the Occupational Health and Safety Act. Applicants must have the right to work in Australia. All offers of employment are subject to a satisfactory police check and provision of a current Working with Children Check (where required for the position).
Values: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership, Human Rights.
In Work Mentor employer: AMES Australia
AMES Australia is an exceptional employer, dedicated to empowering job seekers from Culturally and Linguistically Diverse backgrounds in Guildford. With a strong commitment to diversity, our inclusive work culture fosters collaboration and support, while offering ample opportunities for professional growth and development. Join us to make a meaningful impact in the community and enjoy the unique advantage of working in a role that truly changes lives.
StudySmarter Expert Advice🤫
We think this is how you could land In Work Mentor
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at AMES Australia.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from AMES Australia!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like AMES Australia, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at AMES Australia or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace In Work Mentor
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to AMES Australia:Before hitting send, make sure to tailor your application specifically to AMES Australia! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at AMES Australia
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
