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- Tasks: Lead non-clinical operations and enhance client experiences in a vibrant veterinary practice.
- Company: IVC Evidensia, the UK's leading veterinary care group with over 900 practices.
- Benefits: Generous annual leave, healthcare plan, and professional development opportunities.
- Why this job: Join a supportive team focused on growth, culture, and making a real impact.
- Qualifications: Management experience in healthcare or service environments and strong people skills.
- Other info: Exciting career progression and a collaborative culture await you!
The predicted salary is between 35000 - 40000 £ per year.
IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners. At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more clinical impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment - at every stage of their career.
We have an exciting opportunity for a people-focused and motivated Practice Manager to join Amery Veterinary Group. With the recent appointment of a new Director of Practice & Clinical Services, our practice is evolving with a fresh vision, supportive leadership and a real focus on team culture, client experience and continuous improvement. This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys working with people, and is quick to learn.
Well-established, RCVS-accredited small animal practice with three sites across Alton, Bordon, and Grayshott. Our Alton and Bordon clinics are fully equipped for surgical and diagnostic work, while our Grayshott branch provides a welcoming space for consultations. We pride ourselves on delivering excellent care while building lasting relationships with our loyal clients and their pets. Located near the beautiful South Downs National Park and within easy reach of the coast, we offer a fantastic location to live and work.
This is a full-time role working 40 hours per week, Monday to Friday. We are open to discussing flexibility for the right candidate.
How you’ll make a difference
As Practice Manager, you will lead the non-clinical operations of the practice, working closely with clinical leadership to ensure efficient day-to-day running, strong team performance, and an outstanding client experience. You’ll be responsible for operational delivery, people management, and compliance, while supporting the practice to achieve its performance, quality, and service objectives. This role plays a key part in creating a positive culture and enabling clinical teams to deliver excellent care.
Key Responsibilities
- Lead, support, and develop the non-clinical team, creating a positive and collaborative culture
- Oversee the day-to-day operations of the practice, ensuring smooth and efficient workflows
- Deliver an excellent client journey from first contact through to follow-up care
- Manage rotas, recruitment, onboarding, and team development
- Support financial processes including invoicing, payroll, and stock control
- Monitor performance and support practice growth and improvements
- Ensure compliance with RCVS standards, health & safety, and regulatory requirements
- Maintain facilities, equipment, and stock levels
- Handle client feedback and resolve issues professionally
- Support marketing and community engagement initiatives
You might be a great fit if...
- Proven experience in a management role, ideally within healthcare, veterinary, or service-led environments
- Strong people management skills, including performance management and team development
- Good operational and organisational capability, with the ability to manage competing priorities
- Experience handling complaints, change, and complex situations with confidence
- Strong communication and stakeholder management skills
At IVC Evidensia, we’re committed to supporting you in a senior operational leadership role. When you join us, you’ll benefit from:
- A key leadership role with responsibility for operational performance and team culture
- Clear career pathways with progression opportunities into senior practice or regional leadership roles
- Ongoing learning and development to support leadership and professional growth
- A collaborative, values-led culture focused on care, community, and continuous improvement
What we offer our team
- 6.6 weeks’ annual leave
- Additional annual leave for your birthday, which will be added to your holiday allowance
- Increasing annual leave accrued through length of service
- Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
- Healthcare Cash Plan
- Cycle to Work scheme
- Learning and development opportunities via the IVC Evidensia Academy
- Pension scheme
- Discounted staff pet care
- Voluntary benefits: choose from a range of benefits to suit you
- Access to discounts/cashback with hundreds of participating retailers
- Up to £38,000 DOE
Practice Manager in Alton employer: Amery Veterinary Group
Contact Detail:
Amery Veterinary Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Practice Manager in Alton
✨Tip Number 1
Network like a pro! Get out there and connect with people in the veterinary field. Attend local events, join online forums, or even hit up social media groups. The more people you know, the better your chances of hearing about job openings before they’re even advertised.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for animal care and team culture shine through. Be genuine and share your experiences that highlight your people management skills and operational capabilities. Remember, they want to see the real you!
✨Tip Number 3
Prepare for those tricky questions! Think about how you’d handle complaints or manage competing priorities. Practise your responses so you can tackle these scenarios confidently during interviews. It’ll show you’re ready for the fast-paced environment at IVC Evidensia.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and being part of the exciting journey at IVC Evidensia. Let’s make it happen!
We think you need these skills to ace Practice Manager in Alton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Practice Manager role. Highlight your relevant experience in management, especially in healthcare or service-led environments, to show us you’re the right fit for our team.
Showcase Your People Skills: We want to see how you lead and support teams! Share examples of how you've developed a positive culture and managed performance in your previous roles. This will help us understand your approach to people management.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and structure your thoughts logically. This will make it easier for us to see your qualifications and how you can contribute to our practice.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at IVC Evidensia.
How to prepare for a job interview at Amery Veterinary Group
✨Know the Practice Inside Out
Before your interview, take some time to research IVC Evidensia and the Amery Veterinary Group. Understand their values, mission, and the specific services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your People Skills
As a Practice Manager, you'll be leading a team and managing client relationships. Prepare examples of how you've successfully managed teams or resolved conflicts in the past. Highlight your communication skills and ability to create a positive culture within a workplace.
✨Demonstrate Operational Savvy
Be ready to discuss your experience with operational management, including handling rotas, recruitment, and compliance. Think of specific instances where you've improved workflows or enhanced client experiences, as these will resonate well with the interviewers.
✨Prepare Questions That Matter
Interviews are a two-way street! Prepare thoughtful questions about the practice's culture, growth opportunities, and how they support their staff. This shows that you're not just interested in the job, but also in being part of a supportive and evolving environment.