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- Tasks: Welcome patients and manage enquiries in a busy GP practice.
- Company: Inclusive training practice serving 16,000 patients with a focus on compassion and teamwork.
- Benefits: Earn £14.00 per hour, rising to £14.80, plus generous leave and training opportunities.
- Why this job: Make a real impact every day while supporting your community's health.
- Qualifications: Strong communication skills and ability to multitask in a fast-paced environment.
- Other info: Join a Gold Standard LGBTQ+ practice with great team outings and a supportive culture.
The predicted salary is between 14 - 14 £ per hour.
Make a Difference at the Front Door of Care. We are looking for a friendly, organised and proactive Reception / Care Coordinator to join our busy GP practice in Deptford / New Cross. You will be the first point of contact for our patients, playing a key role in ensuring they receive the right care, at the right time, while supporting the smooth day-to-day running of the practice. No GP experience? That's okay, full training will be provided.
What We’re Looking For:
- Strong communication and people skills
- Ability to stay calm and organised in a fast-paced environment
- Good IT skills and attention to detail
- A positive, flexible team player
- NHS/GP experience desirable but not essential
Salary & Benefits:
- £14.00 per hour (rising to £14.80 after probation)
- Full-time (37.5 hours, Monday-Friday)
- 25 days annual leave + bank holidays
- Training and development opportunities
- Employee Assistance Programme, Cycle to Work & gym schemes
- Several great staff outings
Additional Information:
- Enhanced DBS and two references required
- Right to work in the UK essential (no sponsorship available)
If you want a role where you can genuinely make an impact every day, we'd love to hear from you.
Main duties of the job:
- Welcome and assist patients in person and over the phone
- Manage enquiries efficiently and professionally
- Support administrative tasks including DOCMAN and QOF
- Contribute to care coordination and practice targets
- Work collaboratively within a multidisciplinary team
About Us:
We are a large, inclusive training practice serving around 16,000 patients, offering a range of enhanced services including support for vulnerable groups. We are proud to be a Gold Standard LGBTQ+ practice and operate an open, inclusive registration policy. We are also a London living wage employer.
Our Values – What Matters to Us:
- Compassion – treating every patient with kindness, dignity and respect
- Teamwork – supporting colleagues and working collaboratively
- Inclusivity – embracing diversity and advocating for all members of our community
- Accountability – taking ownership and delivering high standards
- Continuous Improvement – being open to learning and developing
Job Responsibilities:
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
- Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
- Be flexible at all times to assist colleagues and business needs.
- Administration – have a thorough knowledge of all practice procedures; work in accordance with written protocols; opening and distributing post; change backup tape when colleagues on annual leave/sickness; pulling/filing notes; scanning/filing patient documents into Docman; photocopy as requested.
- Reception – cover all reception positions; cover colleagues on annual leave/sickness; receiving patients, consulting with members of practice team; handing completed repeat prescriptions to patient and checking names and address.
- Appointments – process appointment requests for today/future appointments from patients by telephone and in person following a strict triage system; deal with visits/requests according to practice protocol.
- Computer – registrations of new patients, data entry and medical records; process patients' changes of address; process repeat prescription requests in accordance with practice guidelines.
- Telephone – have working knowledge of telephone system during and after hours.
- Other Tasks – provision of refreshments for staff and visitors; loading and emptying the dishwasher; keeping the kitchen area clean and tidy; keeping the reception area notice-boards and leaflet dispensers tidy; clear rooms after surgeries; ensure building security knowledge of doors/windows/alarm; having target-driven areas to help achieve max results for example QOF; any other tasks allocated by managers or partners.
Person Specification:
- Must be able to multitask; experience of working in a high-paced environment.
- Typing speed of 40 WPM.
- Experience using EMIS, DOCMAN10, working in general practice; dealing with clients on the phone; triage knowledge; working in the NHS.
- Experience of social media/content handling such as TikTok and YouTube.
Disclosure and Barring Service Check:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Receptionist - Care Co-ordinator employer: Amersham Vale Practice
Contact Detail:
Amersham Vale Practice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - Care Co-ordinator
✨Tip Number 1
First things first, make sure you know the job description inside out. When you get that interview, show us how your skills match what they're looking for. Be ready to chat about your communication skills and how you can stay organised in a busy environment.
✨Tip Number 2
Practice makes perfect! Grab a friend or family member and do some mock interviews. This will help you feel more confident when it’s time to shine. Focus on how you can contribute to the team and support the practice's goals.
✨Tip Number 3
Don’t forget to ask questions during your interview! It shows you're genuinely interested in the role and the practice. Ask about their values and how they support their staff – it’s a great way to see if you’ll fit in with their team.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen. Plus, we love hearing from candidates who are excited about making a difference in patient care. Let’s get you that job!
We think you need these skills to ace Receptionist - Care Co-ordinator
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your friendly and proactive side. Remember, we’re looking for someone who can connect with our patients, so a warm tone goes a long way.
Tailor Your Application: Make sure to customise your application to highlight how your skills match what we’re looking for. If you’ve got experience in a fast-paced environment or strong communication skills, shout about it! This helps us see why you’d be a great fit for our team.
Keep It Clear and Concise: We appreciate clarity, so keep your application straightforward and to the point. Use bullet points if needed to make it easy for us to read. Highlight your relevant experience and skills without waffling on too much!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at the front door of care!
How to prepare for a job interview at Amersham Vale Practice
✨Know the Practice Inside Out
Before your interview, take some time to research the GP practice. Familiarise yourself with their values, services, and any recent news. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your People Skills
As a Receptionist and Care Coordinator, strong communication is key. Prepare examples of how you've effectively interacted with patients or clients in the past. Think about times when you’ve had to stay calm under pressure and how you resolved any issues.
✨Demonstrate Your Organisational Skills
In a fast-paced environment, being organised is crucial. Be ready to discuss how you manage multiple tasks simultaneously. You might want to share specific tools or methods you use to keep track of appointments and administrative duties.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your enthusiasm for the role. Consider asking about the team dynamics, training opportunities, or how they measure success in the practice. It’s a great way to demonstrate your proactive attitude.