Pharmacy Operational Excellence Manager

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Ensure all pharmacy activities align with organizational goals and patient needs, prioritizing high-impact services. Establish clear metrics for success to measure the effectiveness of pharmacy operations As projects and pilots evolve and are approved to move into business as usual develop comprehensive plans to embed from project status to ongoing operations. Build strong plans to establish as status quo. Maximize resource utilization, including staff, technology, and inventory, to eliminate waste and reduce costs. Evaluate instore end to end processes to eradicate non-value adding activities, synergise duplication and introduce new smart processes. Deploy pharmacy productivity measure tools across all market to improve efficiency and free-up time for customer centric activities Improve the sales force efficiency through the deployment of the B2B CRM tool provided by SalesForce. Expand the deployment across all markets and maintain Spain as the centre of excellence ensuring it evolves and is market leading. Ensure country deployment through assessment of KPIs. Understand the visit cycle planning and execution to share learnings of efficiency, execution and effectiveness. 3. Execution: Develop and enforce Standard Operating Procedures (SOPs) to ensure consistency and reliability in service delivery. Potential to upgrade to ISO9001 Evaluate and assess the execution of marketing campaigns across the markets and work closely with local and divisional team to assess ROI and provide insights into opportunities and risks. Ensure the execution of category management in all markets to the desired level of execution supporting this with visual evidence. Also developing with Finance and Data teams supporting metrics on performance of relevant pharmacies and markets. Foster a culture of continuous improvement where staff are encouraged to identify inefficiencies and propose innovative solutions. 5. Cross-Functional Collaboration: Encourage collaboration across departments to ensure seamless integration of new systems and processes that enhance operational efficiency. 6. Risk Management and Compliance: Implement robust risk management strategies to identify and mitigate potential operational risks, ensuring compliance with regulatory requirements. Ensure countries working within OOC 16.3 framework . Educational Background: Industry Knowledge : Strong knowledge of network operations in pharmaceutical or FMCG ecosystems and experience in developing excellence across multi-site operations, ideally in multiple international markets. This profile outlines a candidate who is not only experienced and knowledgeable but also adept at navigating complex environments and fostering collaboration for continuous improvement. Please note this is an operational role which requires hands-on experience, retail expertise and great execution skills. What Cencora offers Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements. Full time Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details 1. Effectiveness: Ensure all pharmacy activities align with organizational goals and patient needs, prioritizing high-impact services. Establish clear metrics for success to measure the effectiveness of pharmacy operations As projects and pilots evolve and are approved to move into business as usual develop comprehensive plans to embed from project status to ongoing operations. Build strong plans to establish as status quo. 2. Efficiency: Maximize resource utilization, including staff, technology, and inventory, to eliminate waste and reduce costs. Evaluate instore end to end processes to eradicate non-value adding activities, synergise duplication and introduce new smart processes. Deploy pharmacy productivity measure tools across all market to improve efficiency and free-up time for customer centric activities Improve the sales force efficiency through the deployment of the B2B CRM tool provided by SalesForce. Expand the deployment across all markets and maintain Spain as the centre of excellence ensuring it evolves and is market leading. Ensure country deployment through assessment of KPIs. Understand the visit cycle planning and execution to share learnings of efficiency, execution and effectiveness. 3. Execution: Develop and enforce Standard Operating Procedures (SOPs) to ensure consistency and reliability in service delivery. Potential to upgrade to ISO9001 Evaluate and assess the execution of marketing campaigns across the markets and work closely with local and divisional team to assess ROI and provide insights into opportunities and risks. Ensure the execution of category management in all markets to the desired level of execution supporting this with visual evidence. Also developing with Finance and Data teams supporting metrics on performance of relevant pharmacies and markets. 4. Continuous Improvement Culture: Foster a culture of continuous improvement where staff are encouraged to identify inefficiencies and propose innovative solutions. 5. Cross-Functional Collaboration: Encourage collaboration across departments to ensure seamless integration of new systems and processes that enhance operational efficiency. 6. Risk Management and Compliance: Implement robust risk management strategies to identify and mitigate potential operational risks, ensuring compliance with regulatory requirements. Ensure countries working within OOC 16.3 framework . Educational Background: Degree : Bachelor’s degree, Master’s degree, or equivalent. Industry Knowledge : Strong knowledge of network operations in pharmaceutical or FMCG ecosystems and experience in developing excellence across multi-site operations, ideally in multiple international markets. This profile outlines a candidate who is not only experienced and knowledgeable but also adept at navigating complex environments and fostering collaboration for continuous improvement. Please note this is an operational role which requires hands-on experience, retail expertise and great execution skills. What Cencora offers Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements. Full time Affiliated Companies Affiliated Companies: Alliance Healthcare Management Services Limited Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned About the company AmerisourceBergen Corporation is an American drug wholesale company that was formed by the merger of Bergen Brunswig and AmeriSource in 2001. #J-18808-Ljbffr