Inbound Team Leader in Leeds

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

• Department: Warehouse
• Location: Leeds Service Centre
• Reports To: Upline Managers
• Working Days: Monday – Friday
• Working Hours: 14:00 – 20:15 (Mon–Thu), 12:00 – 20:30 (Fri)

Job Purpose

To lead, motivate and act as the primary point of contact for Team Members in achieving daily operational targets set by the Management Team. This role focuses on guiding and developing staff while embedding the company values of Trust, Care, Innovation, Partnership and Dedication.

Key Objectives

• Drive daily performance to achieve or exceed productivity and quality targets in line with departmental KPIs.
• Execute the daily staffing plan to maintain optimal operational output, escalating concerns to the Line Manager as required.
• Deliver training on operational procedures, including Good Distribution Practice (GDP) and Standard Operating Procedures (SOPs), with a strong emphasis on housekeeping.
• Promote and support our Investors in People (IIP) culture through team briefings, training, one-to-ones and return‑to‑work discussions where applicable.
• Support the Senior Management Team in meeting departmental and company-wide objectives.
• Undertake any reasonable request from the Service Centre Management Team, promoting and supporting company initiatives.

Key Accountabilities

To be defined by the Service Centre Management Team.

Skills and Knowledge

• Strong ability to motivate and engage team members.
• Excellent communication and interpersonal skills.
• Effective time management with a focus on team oversight.
• Knowledge of department‑specific systems and willingness to learn others.
• Proactive approach within defined boundaries.
• Ability to prioritise tasks effectively.
• Understanding of Warehouse and Distribution processes.
• Familiarity with Security, Audit and Compliance requirements.

Key Working Relationships

• Service Centre Management Team
• Team Members
• HR Business Partner (occasional)
• Internal and external customers

Level of Decision Making

Once trained, the role holds a degree of autonomy within company policy and guidance from the Inbound Manager. Works alongside Team Members and Management to suggest process and procedural improvements.

Additional Information

Flexibility is required regarding overtime, including potential weekend and Bank Holiday work, in line with business needs and with as much notice as possible, as outlined in the Staff Handbook. Opportunities may arise to support aspects of the direct line manager’s responsibilities, offering potential for career development.

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non‑discriminatory.

Accommodations

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request‑by‑request basis.