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- Tasks: Lead IT strategy and operations for a global pharmaceutical software company.
- Company: Join Cencora, a forward-thinking company dedicated to healthier futures.
- Benefits: Competitive salary, diverse benefits, and opportunities for professional growth.
- Why this job: Make a real impact in health tech while leading a dynamic IT team.
- Qualifications: 8+ years in IT leadership, with experience in cloud infrastructure and compliance.
- Other info: Work in a collaborative environment with a focus on innovation and efficiency.
The predicted salary is between 48000 - 72000 ÂŁ per year.
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
The Head of IT will lead the technology strategy and operations for a growing organization (based in the UK, US and Poland) specializing in software and services for pharmaceutical companies globally. This role (based in Poland or the UK), involves managing a small internal IT team responsible for M365, core infrastructure, cloud platforms, and user access, while overseeing external vendors supporting critical business applications such as NetSuite, Mavenlink, ZenQMS, and ZenDesk. The Head of IT will ensure that technology aligns with business objectives, supports operational efficiency, and complies with relevant industry and regional regulations. This role requires a hands‑on leader who can balance strategic planning with operational execution. The ideal candidate will have experience working in a global or regional capacity and a passion for leveraging technology to drive business success. This role reports to the Chief Technology Officer (CTO) and has 2-5 Direct Reports from the Internal IT team.
Responsibilities
- Strategic Leadership
- Develop and execute the organization’s IT strategy to align with business goals and growth objectives.
- Collaborate with senior leadership to identify technology opportunities that drive innovation and operational efficiency.
- Act as a strategic advisor for technology adoption, ensuring scalability and long‑term planning.
- Infrastructure and Operations Management
- Oversee the management of Microsoft 365 (M365), including user access, email, collaboration tools, and security.
- Ensure proper management of domains, cloud infrastructure, and data integrity across platforms.
- Maintain IT infrastructure uptime, performance, and reliability, ensuring minimal disruption to business operations.
- Vendor and Application Management
- Partner with external vendors to manage and optimize business‑critical applications including but not limited to:
- NetSuite: ERP for financial and operational management.
- Mavenlink: Project and resource management.
- ZenQMS: Quality management system for compliance.
- ZenDesk: Customer support platform.
- Monitor vendor performance, negotiate contracts, and ensure SLAs are met.
- Manage integrations between internal systems and external applications.
- Lead and mentor a small internal IT team, fostering professional growth and collaboration.
- Delegate operational tasks while ensuring the team delivers high‑quality support and service.
- Define and track team KPIs related to system uptime, incident resolution, and user satisfaction.
- Implement and maintain cybersecurity measures to protect sensitive company and client data.
- Ensure compliance with regional and industry standards, including GDPR, UK Data Protection Act, and other pharma‑specific requirements.
- Conduct regular audits of IT systems and processes to identify vulnerabilities and ensure data integrity.
- Ensure timely resolution of IT issues and provide guidance for employees using internal systems and applications.
- Develop and deliver training programs to enhance employee proficiency with M365 and other tools.
- Maintain an IT help desk function to support day‑to‑day operations.
- Manage the IT budget, including forecasting, cost control, and vendor expenditure.
- Optimize IT resources to balance cost‑effectiveness and performance.
- Evaluate and recommend new technologies to improve operational efficiency.
Education
- Bachelor’s degree in Information Technology, Computer Science, or a related field (Master’s preferred).
Work Experience
- 8+ years of experience in IT leadership roles, preferably in a mid‑sized company or within the pharmaceutical or software industries.
- Experience managing cloud infrastructure and SaaS platforms (e.g., Microsoft Azure, AWS).
Skills and Knowledge
- Technical Skills
- Proficiency in managing Microsoft 365 (M365), including security and collaboration tools.
- Familiarity with ERP systems like NetSuite, project management tools like Mavenlink, quality management systems like ZenQMS, and customer service platforms like ZenDesk.
- Knowledge of cloud infrastructure management and domain administration.
- Strong understanding of cybersecurity frameworks and compliance requirements (e.g., GDPR, UK Data Protection Act).
- Leadership and Communication
- Proven ability to lead and develop IT teams in a fast‑paced environment.
- Strong vendor management skills, including contract negotiation and performance monitoring.
- Excellent communication and collaboration skills to work effectively with internal stakeholders and external partners.
- Problem‑Solving and Innovation
- Demonstrated ability to solve complex IT challenges and implement innovative solutions.
- Strategic thinker with a focus on scalability and efficiency.
Regional Compliance Considerations
- GDPR and UK Data Protection Act: Ensure all IT practices comply with data privacy regulations in the EU and UK.
- Pharma‑Specific Regulations: Familiarity with GxP (Good Practices) and other quality standards commonly required in the pharmaceutical industry.
What Cencora offers
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non‑discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request‑by‑request basis. Messages and emails regarding anything other than accommodations requests will not be returned.
Head of IT - Phlexglobal Ltd employer: AmerisourceBergen
Contact Detail:
AmerisourceBergen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of IT - Phlexglobal Ltd
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their tech stack and be ready to discuss how your experience aligns with their needs. This shows you're genuinely interested and can hit the ground running.
✨Tip Number 3
Practice your pitch! Be clear about your skills and what you bring to the table. Tailor your message to highlight how you can help them achieve their goals, especially in areas like IT strategy and operational efficiency.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Head of IT - Phlexglobal Ltd
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of IT role. Highlight your experience with M365, cloud platforms, and vendor management. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for technology and how you can drive innovation at Cencora. Let us know why you're the perfect fit for our team.
Showcase Leadership Experience: As a Head of IT, leadership is key. Be sure to highlight your experience in leading teams and managing projects. We love seeing examples of how you've fostered growth and collaboration!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at AmerisourceBergen
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technologies mentioned in the job description, especially Microsoft 365, NetSuite, and cloud platforms. Brush up on your knowledge of cybersecurity frameworks and compliance requirements like GDPR, as these will likely come up during the interview.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading IT teams and managing vendor relationships. Be ready to discuss how you've fostered professional growth within your team and how you’ve tackled operational challenges in a fast-paced environment.
✨Align with Business Objectives
Demonstrate your understanding of how technology can drive business success. Think about specific instances where you’ve aligned IT strategies with business goals, and be prepared to share these insights during your interview.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the company’s mission and how the IT department contributes to it. Inquire about their current IT challenges or upcoming projects, which will not only show your enthusiasm but also help you gauge if the role is the right fit for you.
