Customer Service Advisor

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

This role is in support of Cencora\’s veterinary and livestock production solutions marketed through our MWI Animal Health business. MWI Animal Health is a leading brand of Cencora, offering animal health services globally.

Position Summary:In this role, you will be the initial point of contact for our valued customers, delivering exceptional service while managing customer orders and enquiries. You will also engage in business development activities to enhance customer value.

This position involves rotating shifts from8 AM to 7:30 PM, Monday to Friday, with a hybrid work schedule oftwo weeks at home and two weeks in the office. A salary of£25,092is offered for a37.5-hour weekcommitment.

Responsibilities:

Customer Focus & Order Processing:

• Engage with customers to take orders and build strong client relationships.

• Answer general enquiries and resolve queries, handling complaints effectively.

• Assist with customer queries and source product information.

• Follow up on enquiries, track deliveries, and identify out-of-stock items.

• Promote special offers through telesales activities.

• Utilise SAP effectively in daily operations (SAP experience is a significant bonus).

• Manage customer care processes using Practice Management Software.

• Serve as the initial contact for Buying Group companies, taking ownership of their enquiries.

Customer Care & Database Maintenance:

• Handle customer correspondence professionally.

• Implement and maintain electronic price lists.

• Keep customer databases updated and accurate.

General Office Duties:

• Perform general administrative tasks, including manual input of data and written correspondence.

• Liaise with internal departments and fulfilment teams professionally.

• Assist in filing orders and managing general paperwork.

• Comply with job-relevant Companies Practice Standards.

• Attend training sessions to understand company procedures and standards.

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Education:

• GCSEs or equivalent required.

Work Experience:

• 12 months experience in Customer Service or call centre environment (call centre experience is desirable).

• Previous experience in telesales is advantageous.

Skills/Knowledge:

• Knowledge of SAP is beneficial.

• Excellent communication skills, both verbal and written.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

• Strong telephony skills and experience with live web chat, email, and SMS communication.

• Ability to work towards KPIs in a fast-paced environment.

Personal Attributes:

• Strong customer focus with a proactive approach to problem-solving.

• Confident and a quick learner, with the ability to adapt to dynamic changes.

• A team player who can fit in well with the team and contribute positively.

• Ability to prioritise tasks and make decisions independently.

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time Affiliated Companies Affiliated Companies: Centaur Services Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

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