Loss Prevention Manager in Croydon

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This role is in support of Cencora's wholesale distribution services in Europe operating through our Alliance Healthcare business.

The role of the Loss Prevention Manager is to oversee the management and smooth running of the Inventory, Security and Compliance Functions on our Croydon Site. To implement the Croydon Service Centre strategy, that aims to achieve business goals through the effective operational discipline and operational excellence of the Service Centre to delight our customers through a quality service and have a fully engaged team member population.

This responsibility includes but is not limited to the correct receipt of products, storage of products in the correct conditions according to the product description. The Service Centres provide twice daily deliveries of healthcare products to our customer base at the highest levels of service. As the Loss Prevention Manager for the local frontline operation, you will be required to support and assist the Inventory accuracy of the site and contractual obligations through our upstream and downstream customers. Reviewing and supplying data led insights for business improvements and investigations into all stock discrepancy related issues. As well as operational process review for adherence to compliance and regulatory obligations.

Key Accountabilities

• Proactively and reactively manage risk to people and stock with an analytical, continuous improvement approach.
• Support the delivery of stock management KPI’s by the Service Centre General Manager whilst maintaining an independent scrutiny to ensure this is achieved in the correct way.
• Ensure our stock accuracy and processes are maintained at the highest standard supporting the development of corrective actions where exceptions are identified.
• Ensure that Inventory team cost and specific overheads fall within budget through the implementation of robust control mechanisms.
• Ensure compliance to Upstream Customer contractual requirements through the achievement of specific KPIs.
• Ensure all inventory related tasks are performed satisfactorily and within required time windows.
• Validate and investigate count overrides and stock discrepancies, escalating to the Service Centre General Manager.
• Effectively manage the reconciliation of supplier credit claims and uplifts.
• Validate the correct processing, recording and where appropriate the destruction of products.
• Validate the quarantine process through regular review of the lines held in quarantine, minimising this value through effective investigation and escalation.
• Organise company or mandatory Upstream Customer supplier stock takes in line with requirements.
• Validate that product batch recalls are dealt with promptly by Warehouse Operations Team.
• Provide prompt feedback to customer related queries.
• Maintain Integrity of the discontinued line process.
• Coaching and training SC team in all areas relating to stock management.
• Ensure effective liaison with Central functions, Head office personnel, other Service Centres, suppliers and customers both upstream and downstream.

Security

• Maintain the security protection of the site and all related assets – eg Link points, vans, CCTV, access control, intruder alarms etc.
• Co-ordinate onsite and outbased searches including adherence to our Search Policy and targets.
• Management of New User set up and authority levels.
• Theft investigation and supporting with investigation and disciplinary training.
• Regular Planned Preventative Maintenance of Key Security assets within agreed timeframes.

Auditing and Compliance

• Assure compliance to legislative and regulatory requirements through the implementation of best practice (GDP SOPs), audits and monitoring as per the stipulated guidelines by MHRA, Home Office, Police and Fire Authorities.
• Lead external audits of GDP compliance in conjunction with the SC manager.
• Generate and monitor the progress of Q Pulse responses to audits.
• Organise regular qualitative audits and report on findings to stakeholders.
• Ensure compliance to GDP requirements and attend daily, weekly and monthly meetings.
• Chair Monthly Loss Prevention Meeting focusing on Loss issues and KPIs.
• Responsible for the Warehouse Temperature Monitoring system with support from Service Centre Management Teams.
• Ensure compliance to Local outsourced GDP activities including regular Service Provider Audits.
• Maintain the SC business continuity plan on behalf of the SCM.

Data Analysis, Investigation and Trends

• Work within the AH pillar framework to drive a culture of continuous improvement with high standard of inventory accuracy.
• Proactively use data to develop insights on stock discrepancy patterns in data with qualitative prevention actions.

People Management, Coaching and Development

• Develop and maintain relevant knowledge across many aspects of the business as demand changes.
• Provide effective leadership and motivation through regular team briefings.
• To attend and actively take part in the daily SC leadership meeting and the weekly Loss Prevention Manager meetings and to chair the meeting(s) as required.
• Management of Inventory costs within targets.
• Monitor productivity performance and agreed KPIs with Service Centre General Manager.
• Ensure the Service Centre meet all H&S requirements and direct reports understand their responsibilities.
• Provide Effective Leadership and motivation through regular team briefings.
• Provide coaching and guidance in areas of responsibility.

Knowledge, Skills and Experience Required:

• Excellent Operational process knowledge.
• Strong leadership and interpersonal skills.
• Excellent written and verbal communication skills.
• Solution Mindset from working in a fast-paced customer centric organization.
• Leading and directing investigations into stock loss including interviewing colleagues.
• Detailed GDP knowledge and experience in assuring compliance to standards frameworks.
• Working knowledge of security systems (CCTV, access control & Intruder alarms).
• Microsoft applications.
• Managing change.
• Experience in managing a stock control function in a similar position.

Essential Requirements:

• Named on a Controlled drugs license (requires enhanced DBS Check) for witnessed destruction of controlled drugs.
• Working to Home Office controlled drugs standards, GDP green guide, MHRA (Medicines Healthcare regulatory agency).
• Ensuring site security standards are to the expected standard and maintenance of the same.
• To support the Service Centre Senior Management team as part of the Duty Manager rota process.

We offer a competitive salary, generous bonus scheme, pension contributions, car allowance, 25 days holiday increasing with service, private health cover and the opportunity to make a real difference.

What Cencora offers:

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Equal Employment Opportunity:

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call or email. We will make accommodation determinations on a request-by-request basis.