Business Support

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Remote, United Kingdom

Reporting to the National Sales Manager, the Business Support’s main responsibilities are providing administrative and customer support to the Sales Team, creating monthly reports for both customers and internal stakeholders, welcoming and onboarding new GPO members, supporting the National Sales Manager with ad-hoc reporting requests, providing day-to-day support to customers in alignment with the Territory Managers and GPO team, validating new account setup requests and distributing new leads to the Sales Team, acting as an administrator of the CRM, and ensuring that it is accurate and up-to-date, supporting the Sales Team with internal topics relating to customers.

Primary Duties and Responsibilities:

• Ensure a high standard of service to existing and prospective customers.
• Work collaboratively with MWI Internal Teams when they have either identified an opportunity or where customer support is required.
• Ensure that MWI’s CRM system is kept updated with the correct contact information of Independent veterinary practices. Ensure that all contact with practices is correctly recorded within the CRM.
• Advocate for our customers within the business with operational, customer solutions, and shared services functions.
• Where required, represent MWI in meetings with customers and prospects.
• Support customer and commercial projects.
• Attend industry-related events as required (includes some evenings and weekends).
• Understand and comply with job-relevant Companies Practice Standards at all times.
• Understand the Companies standard operating procedures and attend training sessions as appropriate.

Experience, Skills and Knowledge Requirements:

• Natural ability to build and maintain strong relationships with internal and external stakeholders.
• Clinical background either as a qualified RVN or through time spent working in a veterinary practice.
• Adherence to and promotion of the company values at all times.
• Determination to meet and exceed targets.
• Good presentation and organisational skills.
• Proficiency with Word, Excel, PowerPoint, and Outlook.
• Ability to work to deadlines.
• Follow processes and protocols.
• Customer Service experience.

What Cencora Offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any other class protected by federal, state, or local law.

About Us

Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them.

We’re a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.

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