Site Training Lead in Birmingham

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This role is in support of Cencora's wholesale distribution services in Europe operating through our Alliance Healthcare business.

As the Site Training Lead at the Central Logistics Centre (CLC), you will play a key role in ensuring that our team members are equipped with the knowledge, skills, and confidence to thrive in a fast-paced logistics and transport environment and to be part of Alliance Healthcare UK's new, next-generation Central Logistics Centre (CLC). This role is pivotal in aligning training initiatives with our organisational goals, fostering a culture of continuous learning, and championing our commitment to inclusion and excellence.

• Training Delivery and Development: Determine training needs in partnership with the Regional Training Lead. Develop and execute a comprehensive training plan for all operational areas, working closely with key stakeholders tailored to the needs of the Central Logistics Centre. Accountability to develop site-specific training materials ensuring alignment with operational goals, including job-specific functional training, Work Instructions (WISs), automated warehouse processes and transport-related activities, compliance with H&S and acts as a subject matter expert. Ensure training materials are clear, engaging, and effective in building knowledge and skills. Ensure alignment with organisational and CLC goals and compliance with regulatory requirements, including Good Distribution Practices (GDP). Employ various learning methods, flexible and adaptable in approach to training, incorporating new technologies and evolving operational requirements. Stay updated on new functionalities and processes to refine training materials and manuals to meet specific training needs.
• Onboarding and Upskilling Key Users: Participate in the selection process for ‘Key Users’ to ensure the most suitable individuals are chosen for these important roles, based on their skills, potential, and alignment with organisational goals. After onboarding, train ‘Key Users’, ensuring they are aligned with organisational objectives and equipped with the necessary skills and knowledge. Continuously upskill ‘Key Users’ using relevant training materials to enhance their capabilities and operational efficiency. Foster an inclusive environment where all team members feel valued and supported in their development. Promote Cencora Active Learning by encouraging a growth mindset, where team members learn, apply knowledge, and contribute to the organisation’s success. Indirectly manage ‘Key Users’ for training-related activities, ensuring their performance aligns with organisational goals. Be a role model by demonstrating the Guiding Principles in everyday work and continuously work towards the Cencora Purpose.
• Monitoring and Reporting: Participate in the testing and piloting of new training programs and provide valuable feedback to ensure successful future training deployment initiatives. Maintain and manage the onsite training matrix, including the skills matrix, training-related key performance indicators (KPIs), and GDP tracker. Assess the effectiveness of training programs through observations, evaluations, and feedback mechanisms. Use data insights to continuously refine training processes and enhance outcomes. Maintain and validate accurate training records, including attendance, evaluations and up-to-date documentation related to training activities and compliance to GDP standards. Implement standards and robust processes for the department in accordance with WISs, GDP compliance, KPIs, including Health and Safety regulations.
• Health and Safety and ESG: Champion the health and safety culture which ensures safe processes, procedures and behaviours as well as continuous improvement through best practice activities. Promote a culture of safety and ensure adherence to stay legal and compliant.

Some UK travel required, to support other service centres, with overnight stays and attendance at off-site meetings, conventions outside of normal business hours, including some evenings and weekends. Ability to work a flexible work schedule and shift, including weekends if required.

Internal: Operational Teams, Transport teams, Quality team, Talent and Development team.

• Strong understanding of operational processes within automated warehouses and transport logistics.
• Strong organisational and planning skills to manage training schedules and materials effectively.
• Excellent communication and interpersonal skills to engage and inspire team members.
• Sound knowledge of commonly used training techniques such as role-playing, on-the-job training, coaching, group discussions, etc.
• Strong ability to manage multiple tasks, prioritise work and meet deadlines.
• A proactive and adaptable mindset to respond to changing technologies and operational requirements.
• A passion for learning and development, with the ability to foster a growth mindset in others.
• Proficiency in using analytical tools and software.

• Experience in a leadership role within a training or operational environment.
• Sound knowledge of technical training techniques with the ability to design, develop, and deliver effective and engaging training programs.
• Ability to work effectively with various stakeholders, including employees, managers, and other departments.
• Knowledge of Good Distribution Practices (GDP) requirements, including transport-related components.
• Strong interpersonal skills to build relationships through coaching to support team development.
• Proficiency in using training tools and systems to track progress and generate reports.

• Level 3 or above qualification in training, learning and development.
• Ability to work flexible hours, including shifts, to meet operational needs.
• Advanced computer skills, including Microsoft Office 365 applications.

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Cencora is committed to providing equal employment opportunity without regard to race, colour, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilisation of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements.