At a Glance
- Tasks: Support customers with queries, order updates, and issue resolution.
- Company: Join Cencora, a leading global pharmaceutical solutions company.
- Benefits: Annual bonus, 20 days holiday, structured training, and a supportive team.
- Other info: Enjoy a hybrid working model after probation and excellent career growth opportunities.
- Why this job: Make a real difference in health while developing your customer service skills.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 22000 - 26000 € per year.
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
This role is in support of NWOS, a Cencora business offering the supply for surgical appliances in the UK.
We’re looking for a Customer Service Advisor to join our team in Leigh, supporting customers with queries, order updates, and issue resolution. You’ll be the first point of contact, working closely with internal teams and external partners to deliver a smooth, reliable service and a great customer experience.
Location: Leigh, WN7
Fixed Term Contract until July 2027
Key Responsibilities
- Respond to customer queries via phone and email
- Track orders and provide updates to customers
- Resolve issues quickly, including delivery and order queries
- Liaise with internal teams and external carriers
- Amend orders while minimising disruption
- Maintain accurate records across internal systems
- Handle complaints calmly and professionally
- Support service levels and team targets.
About You
- Previous customer service experience
- Strong communication skills
- Calm under pressure and solution-focused
- Organised with good attention to detail
- Confident using IT systems
- Positive, team-oriented approach
Working Pattern
- Monday to Friday
- 9:00am – 5:30pm (1-hour lunch)
- 37.5 hours per week
- Full-time on-site during probation, then hybrid
What You’ll Get
- Annual company bonus scheme
- 20 days holiday + bank holidays
- Structured training and ongoing development
- Supportive team environment
Cencora is committed to providing equal employment opportunity without regard to race, colour, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements.
Customer Service Advisor in Leigh employer: AmerisourceBergen Corporation
At Cencora, we pride ourselves on being a purpose-driven organisation where our team members are at the heart of everything we do. Located in Leigh, our supportive work culture fosters collaboration and growth, offering structured training and development opportunities alongside a competitive benefits package, including an annual bonus scheme and generous holiday allowance. Join us to make a meaningful impact in the health sector while enjoying a balanced work-life with a hybrid working model post-probation.
Contact Detail:
AmerisourceBergen Corporation Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Leigh
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Cencora and its mission. Understanding their commitment to creating healthier futures will help you connect with the team and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be calm and solution-focused. Try role-playing common customer scenarios with a friend or family member to build your confidence and refine your responses.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've managed multiple tasks or resolved issues efficiently in previous roles. This will demonstrate that you're ready to handle the fast-paced environment at Cencora.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on Cencora.com/careers. This way, you can ensure your application gets the attention it deserves and shows your enthusiasm for joining our team.
We think you need these skills to ace Customer Service Advisor in Leigh
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your previous customer service experience in your application. We want to see how you've handled queries and resolved issues in the past, so share specific examples that showcase your skills!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and qualifications. Avoid fluff – we want to know what makes you a great fit!
Tailor Your Application:Take a moment to tailor your application to the role of Customer Service Advisor. Mention how your skills align with our key responsibilities, like tracking orders and maintaining accurate records. This shows us you’ve done your homework!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it ensures you’re getting all the latest updates about the role and our company.
How to prepare for a job interview at AmerisourceBergen Corporation
✨Know the Company Inside Out
Before your interview, take some time to research Cencora and its mission. Understand their commitment to creating healthier futures and how the Customer Service Advisor role fits into that vision. This will not only show your enthusiasm but also help you answer questions more effectively.
✨Prepare for Common Scenarios
Think about potential customer service scenarios you might face in the role. Prepare examples of how you've handled difficult customers or resolved issues in the past. This will demonstrate your calmness under pressure and solution-focused mindset, which are key traits for this position.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is crucial. During the interview, practice clear and concise responses. You might even want to ask a friend to conduct a mock interview with you to refine your delivery and ensure you come across as confident and articulate.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
