At a Glance
- Tasks: Provide training and consultancy support for veterinary technology products.
- Company: Join Cencora, a leading global pharmaceutical solutions company.
- Benefits: Full-time role with competitive benefits and opportunities for growth.
- Other info: Collaborative team environment with a focus on continuous improvement.
- Why this job: Make a real difference in animal health while working remotely.
- Qualifications: Background in the veterinary industry and strong communication skills required.
The predicted salary is between 36000 - 60000 £ per year.
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
This role is in support of Cencora's veterinary and livestock production solutions marketed through our MWI Animal Health business. MWI Animal Health is a leading brand of Cencora, offering animal health services globally. The primary function is to provide training and consultancy support to the MWI team and customer practices on the full suite of MWIAH UK technology products, along with all additional software modules and ‘add-on’ products. The role will be on a 12 month Fixed term contract.
The consultants provide project management for PMS implementations to both corporate and non-corporate customers ensuring that the implementation is completed on schedule to the customers’ requirements. Consultants are part of cross-functional squads that build and deliver the MWI digital product suite, acting as the voice of the customer and providing input to user journeys and behaviours.
Main duties and responsibilities:- Training & Consultancy support: Provide support to the CPC team and all customer training/consultancy on the full range of MWIAH UK products:
- Merlin (PMS)
- Swift (Mobile App)
- MWI Pet
- Various PMS modules and third-party integrations.
- Remote and on-site support for customers ‘Go-Live’ following installation, including on-site training requirements.
- Supporting other departments with the pre-release testing of applications.
- Being the voice of the customer and assisting product subject matter expert (SME) within cross-functional squads for the development and release of new products.
- Fostering a culture of continuous improvement in relation to training material and delivery to ensure consistency and effectiveness.
- Supporting the Sales team with competent and effective customer demonstrations of our products and features.
- Contribute to bespoke customer success plans as dedicated members of cross-functional teams.
- Customer Project Rollouts:
- Assisting on assigned onboarding projects.
- Working alongside the Territory Managers and National Technology Manager. (Sales team).
- Developing consistent project communication to the customer.
- Acting as first point of contact for all product consultant team project issues/queries.
- Creating and maintaining accurate documentation accompanying onboarding project rollouts.
- A background in the veterinary industry is essential.
- Ability to prioritise and execute tasks in a high-pressure environment.
- Ability to work within a team-oriented, collaborative environment.
- Strong analytical and organisational skills.
- Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders.
- Flexibility to travel nationwide where required.
- Ability to work evenings and weekends where required.
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis.
Customer Product Consultant employer: AmerisourceBergen Corporation
Cencora, through Alliance Healthcare, is an exceptional employer that prioritises the well-being and growth of its employees. With a strong commitment to safety and professional development, our work culture fosters teamwork and respect, while offering competitive salaries and comprehensive benefits. Located in the picturesque Cornwall, we provide a fulfilling environment for our Multi-Drop Drivers to thrive and make a meaningful impact in the healthcare sector.
Contact Details:
AmerisourceBergen Corporation Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Product Consultant
✨Tip Number 1
Network like a pro! Reach out to your connections in the veterinary industry and let them know you're on the hunt for a Customer Product Consultant role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching Cencora and their MWI Animal Health products. Show them you’re not just another candidate; demonstrate your passion for improving lives in the veterinary field and how you can contribute to their mission.
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you, focusing on common questions for consultancy roles. This will help you articulate your experience and skills confidently when it’s your turn to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people at Cencora. Plus, it shows you’re serious about joining their team and making a difference.
We think you need these skills to ace Customer Product Consultant
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Product Consultant role. Highlight your experience in the veterinary industry and how it aligns with our mission at Cencora. We want to see how you can make a difference!
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that showcase your analytical, organisational, and communication skills. We love seeing how you’ve made an impact in previous roles.
Be Authentic:Let your personality shine through in your application. We’re looking for team players who are passionate about improving lives. Share your motivations and why you want to join us at Cencora!
Apply Through Our Website:For the best chance of success, apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Don’t miss out on this opportunity!
How to prepare for a job interview at AmerisourceBergen Corporation
✨Know Your Products Inside Out
As a Customer Product Consultant, you'll be working with various MWI Animal Health products. Make sure you understand the features and benefits of each product, especially Merlin and Swift. Familiarise yourself with how these products solve customer problems, as this will help you demonstrate your expertise during the interview.
✨Showcase Your Veterinary Knowledge
Since a background in the veterinary industry is essential, be prepared to discuss your experience and how it relates to the role. Share specific examples of how you've used your knowledge to improve customer outcomes or streamline processes. This will show that you can effectively bridge the gap between technology and veterinary needs.
✨Demonstrate Strong Communication Skills
This role requires excellent communication and interpersonal skills. Practice articulating your thoughts clearly and confidently. You might be asked to explain complex concepts simply, so think about how you would communicate technical information to a non-technical audience.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle high-pressure situations. Think of scenarios where you've had to prioritise tasks or manage multiple projects simultaneously. Be ready to explain your thought process and the outcomes of your actions.
