Customer Product Consultant

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

This role is in support of Cencora's veterinary and livestock production solutions marketed through our MWI Animal Health business. MWI Animal Health is a leading brand of Cencora, offering animal health services globally. The primary function is to provide training and consultancy support to the MWI team and customer practices on the full suite of MWIAH UK technology products, along with all additional software modules and ‘add-on’ products. The role will be on a 12 month Fixed term contract.

The consultants provide project management for PMS implementations to both corporate and non-corporate customers ensuring that the implementation is completed on schedule to the customers’ requirements. Consultants are part of cross-functional squads that build and deliver the MWI digital product suite, acting as the voice of the customer and providing input to user journeys and behaviours.

Main duties and responsibilities:

• Training & Consultancy support: Provide support to the CPC team and all customer training/consultancy on the full range of MWIAH UK products:
• Merlin (PMS)
• Swift (Mobile App)
• MWI Pet
• Various PMS modules and third-party integrations.
• Remote and on-site support for customers ‘Go-Live’ following installation, including on-site training requirements.
• Supporting other departments with the pre-release testing of applications.
• Being the voice of the customer and assisting product subject matter expert (SME) within cross-functional squads for the development and release of new products.
• Fostering a culture of continuous improvement in relation to training material and delivery to ensure consistency and effectiveness.
• Supporting the Sales team with competent and effective customer demonstrations of our products and features.
• Contribute to bespoke customer success plans as dedicated members of cross-functional teams.
• Customer Project Rollouts:
• Assisting on assigned onboarding projects.
• Working alongside the Territory Managers and National Technology Manager. (Sales team).
• Developing consistent project communication to the customer.
• Acting as first point of contact for all product consultant team project issues/queries.
• Creating and maintaining accurate documentation accompanying onboarding project rollouts.

A background in the veterinary industry is essential.

We would also value the following attributes:

• Ability to prioritise and execute tasks in a high-pressure environment.
• Ability to work within a team-oriented, collaborative environment.
• Strong analytical and organisational skills.
• Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders.
• Flexibility to travel nationwide where required.
• Ability to work evenings and weekends where required.