At a Glance
- Tasks: Lead a team delivering top-notch HR services across EMEA & APAC.
- Company: Dynamic company focused on inclusive and accessible HR solutions.
- Benefits: Flexible working, in-office collaboration, and equal opportunity employer.
- Other info: Join a diverse team with a strong focus on data accuracy.
- Why this job: Make a real impact in HR operations while leading innovative projects.
- Qualifications: Experience in HR operations and managing high-volume workloads.
The predicted salary is between 60000 - 80000 £ per year.
Role Overview: Lead a team of HR specialists delivering high-quality, compliant HR services across EMEA & APAC. Ensure effective service delivery through Workday ('HRIS') and ServiceNow (case management system).
What You Will Do: Manage delivery of employee lifecycle processes, oversee HR service delivery, manage HR cases, and lead regional HR projects.
Why It Might Be a Fit: Experience leading an HR Operations or HR Service Center team, strong knowledge of HR operational processes, and ability to manage high-volume, case-driven workloads.
Requirements:
- Experience leading an HR Operations or HR Service Center team within a shared services model.
- Proven experience working in a case management environment managing case lifecycle, SLAs, and escalations.
- Strong knowledge of HR operational processes, including onboarding, offboarding, contractual changes, leave of absence, and employee relations support.
- Strong working knowledge of Workday ('HRIS') or similar HRIS.
- Proven experience leading projects, process improvements, or HR transformation initiatives.
- Ability to manage high-volume, case-driven workloads while maintaining quality and compliance.
- Strong stakeholder management skills across a matrixed, international environment.
- Excellent problem-solving, organisational, and decision-making skills.
- High attention to detail, with a strong focus on data accuracy and governance.
Benefits:
- In-office collaboration
- Flexible working requirements
- Equal opportunity employer
- Inclusive and accessible recruitment process for individuals with disabilities
HR Shared Services / Operations Manager employer: Ameriprise
As an HR Shared Services / Operations Manager, you will thrive in a dynamic and inclusive work environment that prioritises employee growth and collaboration. Our commitment to flexible working arrangements and a strong focus on diversity ensures that every team member can contribute meaningfully while enjoying a supportive culture. With opportunities for professional development and the chance to lead impactful HR projects across EMEA & APAC, this role offers a rewarding career path in a forward-thinking organisation.
StudySmarter Expert Advice🤫
We think this is how you could land HR Shared Services / Operations Manager
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Ameriprise!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Ameriprise.
We think you need these skills to ace HR Shared Services / Operations Manager
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Ameriprise. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Ameriprise and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Ameriprise. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Ameriprise's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Ameriprise
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Ameriprise.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Ameriprise will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Ameriprise and how you would contribute to adapting HR strategies.
