At a Glance
- Tasks: Support transport operations and ensure smooth communication between drivers and customers.
- Company: Join Americold Whitchurch, a leader in logistics with a focus on teamwork.
- Benefits: Flexible working hours, competitive pay, and opportunities for growth.
- Other info: Diverse workplace committed to inclusion and equal opportunities.
- Why this job: Be a key player in a fast-paced environment and enhance your skills.
- Qualifications: Strong communication skills and a proactive attitude are essential.
The predicted salary is between 20700 - 25300 £ per year.
- Description
- At Americold Whitchurch, we are looking for a
Traffic Desk Support team member to help ensure the smooth day-to-day running of our transport operation.
This role provides both operational and administrative support to the Transport team, acting as a key point of contact between drivers, customers, and internal departments.
You'll play an important role in managing delivery updates, driver debriefs, transport administration, and customer enquiries, helping to maintain high service levels and support the efficient delivery of our transport operation.
Working closely with the Transport Supervisor, Transport Management team, Customer Services, and drivers, you'll help ensure transport information is accurate, communication is effective, and operational issues are managed promptly and professionally.
Key Responsibilities
- Take ownership of the delivery exceptions and late deliveries process, ensuring timely communication and updates across relevant departments.
- Manage and monitor traffic desk communications, including mobile phones, emails, Whats App messages, and incoming customer enquiries.
- Support the Traffic Desk Coordinator with daily operational activities and driver communications.
- Assist drivers visiting the traffic desk and provide general operational support.
- Manage and escalate delivery failures, ensuring reasons are accurately recorded within the Transport Management System (TMS).
- Complete checks and sign-off processes for the 6-hourly trailer check sheet procedure (SOPL11).
- Conduct transport debriefs for drivers returning to site.
- Scan and upload signed Proof of Delivery (POD) documents into the TMS, resolving any missing or non-compliant paperwork.
- Act as a main point of contact for customer ETA requests and POD enquiries.
- Maintain accurate transport records, filing systems, and archived documentation.
- Prepare and update transport reports and operational data as required by the Transport Management team.
- Ensure all administration is completed accurately and within agreed timescales.
- Support continuous communication between the Transport, Customer Services, and operational teams to ensure a high level of customer service.
- Working Hours
Tuesday - Saturday on a rota. Week 1 - 7am - 4pm. Week 2 - 9am - 6pm.
- 1 in 7 Saturdays, 8am - 2pm
- 1 in 3 Bank Holidays
What We're Looking For
Essential
- Strong communication skills, including telephone, email, written, and face-to-face communication.
- Excellent attention to detail and accuracy.
- Positive and proactive attitude with a willingness to learn.
- Ability to work effectively in a fast-paced environment.
- Good organisational and time management skills.
- Self-motivated with the ability to overcome challenges and prioritise workload.
- Basic IT skills, including Microsoft Office applications.
- Ability to work collaboratively as part of a team.
Desirable
- Previous experience within a transport, logistics, customer service, or administrative environment.
- Experience using transport management systems (TMS).
- Understanding of transport operations and delivery processes.
Americold is an Equal Opportunities Employer committed to diversity and inclusion.
We consider all applicants based on their qualifications, regardless of gender, race, disability, age, or any other characteristic
Traffic Desk Support employer: Americold
Americold is an excellent employer, offering a supportive work culture that prioritises teamwork and safety in its Spalding facility. Employees benefit from comprehensive training opportunities, including forklift certification, and enjoy a stable work environment within a leading temperature-controlled logistics company. With a focus on employee growth and development, Americold provides a rewarding career path for those looking to thrive in the warehouse sector.
StudySmarter Expert Advice🤫
We think this is how you could land Traffic Desk Support
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like Americold.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by Americold. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Traffic Desk Support
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Americold, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Americold and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into Americold. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Americold
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Americold.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Americold.
