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- Tasks: Lead key account relationships and drive revenue growth across Europe.
- Company: Join Americold, a leader in the cold storage and logistics industry.
- Benefits: Enjoy competitive pay, career growth opportunities, and a dynamic work environment.
- Why this job: Make a real impact by enhancing customer satisfaction and fostering long-term partnerships.
- Qualifications: Extensive experience in account management and knowledge of the food supply chain is essential.
- Other info: Apply directly to Ciaran for a chance to join a thriving team!
The predicted salary is between 48000 - 72000 £ per year.
Americold – Helping our customers Feed the World
Here at Americold Europe we are recruiting for a Key Accounts Director. The Key Accounts Director - Europe is responsible for driving significant revenue growth by fostering and expanding relationships with strategic key accounts across Europe. This role ensures the long-term success and profitability of these accounts, enhances customer satisfaction, optimizes service delivery, and reinforces Americold's industry leadership.
The director oversees key account relationships to maximize satisfaction and achieve revenue growth, acting as the primary point of contact to ensure smooth communication and lasting partnerships with decision-makers. The role identifies cross-selling opportunities across Europe and Americold's global network, driving business growth.
Key responsibilities include managing service delivery, financials, cost control, and quality assurance to ensure efficient operations. By understanding and anticipating account requirements, the director develops effective Service Level Agreements (SLAs) to align expectations and deliverables. Staying informed on logistics and transport trends, particularly in the food sector, adds value to client relationships.
The role involves leading pricing negotiations and rate reviews, balancing customer needs with Americold’s goals, and challenging practices that could impact profitability or satisfaction. The director manages contract renewals and maximizes new business opportunities with key accounts.
Analysing business performance data helps identify and resolve issues to enhance profitability and customer satisfaction. A strong grasp of commercial agreements and charges, along with collaboration with finance teams, ensures accurate billing. Proactively addressing liabilities protects the company from claims and operational risks. Continuous improvement initiatives and adherence to internal processes ensure alignment with key account expectations while driving overall success.
Essential Criteria
- Extensive experience managing key accounts, with a focus on revenue growth and customer relationship management.
- Extensive knowledge of the Warehouse, Distribution, Transport, Food, and Supply Chain sectors.
- Candidates should possess knowledge of the cold storage industry and its unique operational demands.
- Proven experience managing complex B2B relationships and delivering value through long-term partnerships.
- Previous experience in account management or sales, with a demonstrated track record of success.
- Proficiency in MS Office applications, including Word, Excel, and PowerPoint.
Preferred Qualifications
- Strong communication, interpersonal, and organizational skills with the ability to build trust and rapport with key stakeholders.
- Ability to synthesize and communicate financial and market performance data, using it to develop and adjust account strategies.
- Proven ability to coach, influence, and lead cross-functional teams to deliver on account goals.
- A problem-solving mindset with a responsive, action-oriented approach to resolving customer issues.
- Commercially focused, customer service-driven, and results-oriented.
- Comfortable operating at both strategic and operational levels within key accounts.
- Strong understanding of financial statements and the ability to interpret financial reports.
- Proficiency in reading, understanding, and interpreting legal contracts.
Interested in this opportunity? Apply online or send your CV directly to Ciaran on ciaran.graham@americold.com or call on +447500620679.
Key Account Director employer: Americold Logistics, LLC.
Contact Detail:
Americold Logistics, LLC. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Director
✨Tip Number 1
Network within the logistics and supply chain sectors to connect with professionals who may have insights into Americold's operations. Attend industry events or webinars where you can meet potential colleagues or decision-makers, as personal connections can often lead to job opportunities.
✨Tip Number 2
Familiarise yourself with the latest trends in cold storage and food logistics. Being knowledgeable about current challenges and innovations in these areas will not only help you stand out during interviews but also demonstrate your commitment to understanding the industry.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed key accounts in the past. Highlight your ability to drive revenue growth and enhance customer satisfaction, as these are crucial aspects of the Key Account Director role.
✨Tip Number 4
Research Americold’s values and recent developments to tailor your approach. Understanding their mission and how they position themselves in the market will allow you to align your skills and experiences with their goals, making a compelling case for why you're the right fit.
We think you need these skills to ace Key Account Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive experience in managing key accounts, particularly in the Warehouse, Distribution, Transport, Food, and Supply Chain sectors. Use specific examples that demonstrate your success in revenue growth and customer relationship management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the cold storage industry and its operational demands. Emphasise your proven ability to manage complex B2B relationships and how you can deliver value through long-term partnerships.
Highlight Relevant Skills: In your application, clearly outline your strong communication, interpersonal, and organisational skills. Provide examples of how you've built trust with key stakeholders and led cross-functional teams to achieve account goals.
Showcase Problem-Solving Abilities: Demonstrate your problem-solving mindset by including instances where you've proactively addressed customer issues or improved service delivery. This will show your action-oriented approach and commitment to customer satisfaction.
How to prepare for a job interview at Americold Logistics, LLC.
✨Showcase Your Relationship Management Skills
As a Key Account Director, your ability to manage and nurture relationships is crucial. Prepare examples of how you've successfully built long-term partnerships in previous roles, highlighting specific strategies you used to enhance customer satisfaction.
✨Demonstrate Industry Knowledge
Familiarise yourself with the latest trends in logistics, transport, and the cold storage industry. Be ready to discuss how these trends can impact client relationships and service delivery, showcasing your understanding of the sector's unique demands.
✨Prepare for Financial Discussions
Since the role involves managing financials and contract negotiations, brush up on your knowledge of financial statements and commercial agreements. Be prepared to discuss how you've used financial data to drive account strategies and improve profitability.
✨Exhibit Problem-Solving Abilities
The interviewers will be keen to see your problem-solving mindset. Prepare to share specific instances where you've resolved customer issues effectively, demonstrating your action-oriented approach and ability to lead cross-functional teams.
