Business Process Engineer - Europe

Americold is a global provider of temperature-controlled infrastructure. We partner with farmers and food producers to ensure their perishable and frozen product reaches food suppliers, restaurants, and your local grocery store without spoilage. Our customers, which include some of the most respected brands in the food industry, rely on our expertise and commitment to safety to deliver on their commitments.

We are looking for a Business Process Engineer – Europe to join our team and be based in the UK, in Whitchurch or Spalding. By leveraging best practices and technology, we aim to create a collaborative environment that fosters growth and development. This role is critical to support Americold’s growth across all Europe. The Business Process Engineer - Europe will drive new and existing EU facility success through testing systems that yield best practices and standardized operations. Furthermore, the Business Process Engineer Europe will assist in planning and executing seamless WMS conversions with minimal impact on operations, in close cooperation with IT, and orchestrating User Acceptance Testing (UAT) on site. This position will work with Warehouse Management System (WMS) Configuration and Training and Support teams whose purpose is to provide configuration solutions and WMS processes to maximize efficiency of work processes in office and warehouse floor.

Key Responsibilities

• Lead/support all major EU WMS and other system conversions for EU sites to ensure launches occur without system failures that adversely affect turn times and customer service. All in close cooperation with local operation teams and the cluster / country MD.
• Support Systems PM’s and leadership on launches and conversions in development, configuration, hardware deployment, bug tracking, resolution and training.
• Support facility launches in the EU region and go-live periods during ramp-up, typically 3-6 months, overseeing process and training rollout to operations; handoff all best practices, training documents, tools, automation commissioning/testing and tested systems to avoid disruption of service.
• Plan all test scenarios/scripts and schedule UAT resources for all go-lives and support.
• Provide IE input in scope and design improvements to the legacy WMS and support Return on Investment (ROI) documentation.
• Champions WMS improvements and represents the business in all future development work.
• Play an active role in developing, maintaining, and documenting all WMS processes and procedures to ensure adherence to the Americold Operating System standards in close cooperation with the cluster / country MD’s and operations. This includes general Standard Operating Procedures (SOPs) as well as site or customer specific processes and procedures.

Key Qualifications

• Bachelor's degree in Industrial Engineering or Systems Engineering (essential)
• 5+ years of related experience (essential)
• Technical skills in Process Mapping, Industrial Engineering, management and costing (essential)
• Experience and technical knowledgeable on launching large systems WMS conversions/go-lives/warehouse systems and control and labor management system implementation (essential)
• Must be able to travel at an estimated 60-75% of the time, including extended periods during go-live launches of new business (essential)
• Experience in working in multi-cultural environments where Change Management is important.
• Proficient computer skills, experience in MS Office, including Word, Excel, PowerPoint, Visio, WMS, LMS Technical skills in Process Mapping, Industrial Engineering, management and costing required.
• Ability to work and manage multi-cultural teams.