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- Tasks: Bridge lab and IT, ensuring smooth operations and effective communication.
- Company: Join Labcorp, a leader in diagnostics and drug development with over 70,000 employees worldwide.
- Benefits: Enjoy a full-time role with opportunities for growth and a supportive work culture.
- Why this job: Make a real impact on scientific research while enhancing laboratory efficiency and innovation.
- Qualifications: Bachelor's degree in IT or related field; experience in lab communications and strong customer service skills required.
- Other info: 10% travel involved; inclusive workplace that values diversity.
The predicted salary is between 30000 - 42000 £ per year.
In this role as the Laboratory IT Liaison, you will bridge the gap between laboratory and Information Technology, ensuring effective communication and seamless operations. You will assess lab needs, drive the implementation of IT solutions, address technical challenges, manage data security, and ensure regulatory compliance. By fostering innovation, the Laboratory IT Liaison enhances productivity and supports scientific research, ultimately improving laboratory efficiency and success.
The Laboratory IT Liaison will act as the primary point of contact for lab stakeholders regarding IT-related activities including investigation of new lab software, operational support of existing laboratory systems/instruments, and production support for laboratory technology related issues.
Investigational SupportIn more details, you will be responsible for:
- Collaborate with lab users/management to evaluate new systems or software
- Engage appropriate IT security and architecture teams for review and approval
- Oversee and provide guidance to lab on IT processes (i.e. Vendor Risk Assessments, Software Security Testing, etc)
- Collaborate with IT teams (firewall, network, deskside) for testing and implementation
Intake and triage lab operational requests involving IT support. Follow up with lab stakeholders or vendors as needed. Manage lab software upgrades with various IT and lab support teams. Coordinate with lab vendors and IT for deployment/maintenance of remote support agents. Explore options for network backup solutions. Build/maintain lab system knowledge. Support IT Changes within laboratory. Perform Impact Assessment. Coordinate implementation with lab and IT teams. Follow up on potential issues after implementation.
Production Issues SupportServe as the 1st level IT support for the laboratory investigation and diagnosis. Engage appropriate IT support teams and/or resolving groups. Assist vendors onsite during troubleshooting visits. Monitor and follow up of recurring IT issues impacting lab.
What We Are Looking ForMinimum Bachelor degree in Computer Science, Information Systems, Biomedical Engineering or other like field required. Experience working in IT Systems, Infrastructure, Security, Network, Lab communications Protocols (ASTM, HL7) within a laboratory environment. Demonstrated strong customer service skills. Strong planning, organizational, negotiation and problem-solving skills. Excellent written, verbal, and strong interpersonal skills. Knowledge of regulatory compliance standards, i.e. 21 CFR part 11. Fluency in English, French is seen as an added value. 10% travel.
Laboratory IT Liaison employer: American Society for Clinical Laboratory Science
Contact Detail:
American Society for Clinical Laboratory Science Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Laboratory IT Liaison
✨Tip Number 1
Familiarise yourself with the specific laboratory software and IT systems mentioned in the job description. Understanding these tools will not only help you during interviews but also demonstrate your proactive approach to the role.
✨Tip Number 2
Network with professionals already working in laboratory IT roles. Engaging with them on platforms like LinkedIn can provide valuable insights into the day-to-day responsibilities and challenges, which you can reference in your discussions.
✨Tip Number 3
Prepare to discuss your experience with regulatory compliance standards, particularly 21 CFR part 11. Being able to articulate your knowledge in this area will set you apart as a candidate who understands the critical aspects of laboratory operations.
✨Tip Number 4
Showcase your problem-solving skills by preparing examples of past experiences where you successfully resolved IT issues in a lab setting. This will highlight your ability to handle the technical challenges outlined in the job description.
We think you need these skills to ace Laboratory IT Liaison
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT systems, laboratory environments, and any specific software or protocols mentioned in the job description. Use keywords from the job listing to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, explain why you are interested in the Laboratory IT Liaison position. Discuss your experience with IT solutions in a lab setting and how you can bridge the gap between laboratory needs and IT capabilities.
Showcase Problem-Solving Skills: Provide examples in your application of how you've successfully addressed technical challenges in previous roles. Highlight your planning and organisational skills, as well as your ability to manage data security and compliance.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at American Society for Clinical Laboratory Science
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Laboratory IT Liaison. Familiarise yourself with how IT solutions can enhance laboratory operations and be prepared to discuss specific examples of how you've bridged the gap between IT and lab environments in the past.
✨Showcase Your Technical Skills
Be ready to demonstrate your knowledge of IT systems, security protocols, and lab communications standards like ASTM and HL7. Prepare to discuss any relevant experience you have with software testing, vendor risk assessments, and data security measures.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to troubleshoot IT issues in a lab setting or implement new software solutions. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Communication Skills
As a liaison, strong interpersonal skills are crucial. Be prepared to discuss how you've effectively communicated with both technical teams and lab personnel. Highlight any experiences where you facilitated collaboration or resolved conflicts between different stakeholders.
