Ocean Imports Coordinator

Location: Ashby de la Zouch, GB

Your Role

We have an exciting opportunity for an Ocean Imports Coordinator to join the team! This amazing role will see you working within our busy ocean operation based in Ashby de la Zouch, where you will focus on end‑to‑end imports operational activity for our customers. This hybrid role will see you working Monday to Friday, either from 8:00‑4:30 pm, 8:30‑5:00 pm or 7:30‑4:00 am, depending on preference.

What you will do

• Reporting to the Ocean Import Supervisor, you will play a key role in managing end‑to‑end ocean import shipments, ensuring a smooth and efficient process from booking through to final delivery.
• You will take ownership of both FCL and LCL shipments, coordinating closely with customers, suppliers and overseas colleagues to maintain full visibility and control throughout the shipment lifecycle.
• You will prepare and review import documentation, ensuring accuracy and full compliance with all relevant regulations.
• You will also be responsible for submitting customs instructions in a timely manner, supporting the clearance process and avoiding delays.
• Alongside this, you will monitor shipment progress using internal systems, proactively identifying and resolving any issues to deliver a seamless customer experience.
• Acting as the main point of contact for your allocated customers, you will handle queries, requests, claims and complaints with a solutions‑focused approach, always aiming to deliver excellent service and maintain strong relationships.
• You will also take responsibility for cost control, checking and managing charges to ensure financial accuracy, while arranging onward transport and coordinating final delivery.
• You will contribute to maintaining high operational standards by communicating effectively across teams and may be involved in continuous improvement initiatives or projects that support service excellence within the wider ocean operations function.

What we are looking for

• Our ideal candidate will bring solid experience in ocean imports, with a strong understanding of end‑to‑end shipment processes.
• You will be comfortable working in a fast‑paced ocean or multimodal environment and confident managing multiple priorities.
• You will be a strong communicator, capable of building effective relationships both internally and externally, and delivering a high standard of customer service.
• You will be a proactive problem solver with a logical approach, able to prioritise your workload while maintaining a high level of accuracy and efficiency.
• Being a collaborative team player is essential, alongside the ability to work independently when required.
• Experience with Cargowise would be advantageous, although this is not essential.

This is an excellent opportunity to join a growing ocean freight team that is committed to delivering outstanding service to its customers.

What we have to offer

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy‑scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money‑off vouchers for a diverse range of retail, travel and hospitality brands. There is no doubt that you will be compensated for your hard work and commitment – if you would like to work for one of the top logistics providers in the world, please get in touch to find your next role.

Equal Opportunities

CEVA Logistics UK&I is committed to attracting, acquiring and retaining the best possible candidates in an equal and inclusive way that is consistent with employment legislation and best practice. We aim to select the best available person for every vacancy irrespective of age, disability, colour, race, nationality, ethnic or national origin, religion or belief, political beliefs, sex, sexual orientation, gender reassignment and marital or civil partnership status. Please note that candidates will be subject to the necessary right‑to‑work checks for the UK and Ireland.