At a Glance
- Tasks: Manage import airfreight shipments and provide exceptional customer service.
- Company: Join CEVA Logistics, a top global logistics provider with a diverse team.
- Benefits: Enjoy competitive pay, holiday buy scheme, and discounts on various brands.
- Other info: Opportunities for personal growth and career advancement await you.
- Why this job: Be part of a dynamic team shaping the future of global trade.
- Qualifications: Experience in air import freight forwarding and strong communication skills.
The predicted salary is between 24300 - 29700 £ per year.
CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.
At CEVA Logistics, we Rise in Motion. Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever‑changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise.
YOUR ROLE
We are looking for an enthusiastic Import Customer Service Coordinator with a passion for customer service to join our growing Air Operations team in Hounslow. Reporting to the Air Import Manager, you will play a key role in managing import airfreight shipments, acting as the main point of contact for customers and ensuring a seamless experience from shipment arrival through to final delivery. Working closely with customers, customs, and operational teams, you will support customs clearance procedures, coordinate delivery requirements, monitor shipment progress, and provide regular updates throughout the import process. You will build strong customer relationships, resolve queries efficiently, and contribute to the smooth and accurate management of all operational and financial processes.
You will act as a key point of contact for customers, managing export orders from receipt through to completion, ensuring all shipments are processed within agreed service levels and customer KPIs. Working closely with operational teams and shared service colleagues, you will build strong customer relationships, provide proactive shipment updates, and help identify opportunities to enhance service delivery and support business growth.
WHAT ARE YOU GOING TO DO?
- Act as the primary point of contact for customers, providing exceptional service and regular shipment updates.
- Support customs clearance procedures and liaise with relevant parties to ensure smooth import processing.
- Confirm delivery requirements and coordinate with suppliers, carriers, and internal teams to meet customer expectations.
- Proactively monitor shipment progress and communicate any delays, issues, or exceptions in a timely manner.
- Build and maintain strong relationships with customers through effective communication and problem resolution.
- Investigate operational and financial discrepancies, identify root causes, and implement practical solutions.
- Support billing and invoicing processes by ensuring all quotes, costs, and billing instructions are accurate and complete.
- Take ownership of customer queries, requests, and complaints, delivering swift and effective resolutions.
- Participate in internal and external conference calls, confidently presenting shipment updates and operational information.
WHAT ARE WE LOOKING FOR?
We are looking for a highly organised and customer‑focused logistics professional with experience in air import freight forwarding operations. You will have a solid understanding of how an import airfreight department functions and ideally possess knowledge of CDS customs clearance procedures. The successful candidate will be comfortable working in a fast‑paced environment, managing multiple priorities while maintaining excellent attention to detail. You are a proactive problem solver who enjoys investigating issues, finding practical solutions, and keeping customers informed throughout the shipment journey. Strong communication skills, business‑level written correspondence, and the confidence to engage with both customers and internal stakeholders are essential.
WHAT DO WE HAVE TO OFFER?
With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money‑off vouchers for a diverse range of retail, travel and hospitality brands. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.
ABOUT TOMORROW
We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.
CEVA Logistics UK&I is committed to attracting, acquiring and retaining the best possible candidates in an equal and inclusive way that is consistent with employment legislation and best practice. We aim to select the best available person for every vacancy irrespective of age, disability, colour, race, nationality, ethnic or national origin, religion or belief, political beliefs, sex, sexual orientation, gender reassignment and marital or civil partnership status. Please note that candidates will be subject to the necessary right to work checks for the UK and Ireland.
Import Customer Service Coordinator in London employer: American President Lines
American President Lines in Ashby-de-la-Zouch is an exceptional employer, dedicated to nurturing future talent in the logistics sector through its innovative Early Careers strategy. With a strong focus on inclusivity and professional development, employees benefit from a competitive package that includes generous annual leave, pension contributions, and exclusive discounts, all within a supportive work culture that values growth and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Import Customer Service Coordinator in London
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like American President Lines and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at American President Lines!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like American President Lines keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Import Customer Service Coordinator in London
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to American President Lines:This is your chance to really connect with the team at American President Lines. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at American President Lines
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with American President Lines.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show American President Lines that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at American President Lines. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
