At a Glance
- Tasks: Manage export customer orders and ensure accurate shipment processing.
- Company: Join CEVA Logistics, a top global supply chain solutions provider.
- Benefits: Enjoy competitive leave, pension, life assurance, and discounts on various brands.
- Other info: Work collaboratively in a fast-paced setting with excellent growth opportunities.
- Why this job: Be the key contact for customers and enhance service delivery in a dynamic environment.
- Qualifications: Experience in export freight forwarding and strong communication skills required.
The predicted salary is between 25185 - 30000 £ per year.
CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.
YOUR ROLE
We are looking for an experienced Export Customer Service Coordinator to join our Freight Management team in Hounslow. This role plays a critical part in ensuring export shipments are processed accurately and efficiently while delivering exceptional service to customers.
You will act as a key point of contact for customers, managing export orders from receipt through to completion, ensuring all shipments are processed within agreed service levels and customer KPIs. Working closely with operational teams and shared service colleagues, you will build strong customer relationships, provide proactive shipment updates, and help identify opportunities to enhance service delivery and support business growth.
WHAT ARE YOU GOING TO DO?
- Manage export customer orders and ensure accurate shipment processing within internal systems.
- Coordinate with operational and shared service teams to ensure export shipments are entered and executed correctly.
- Monitor shipments against agreed customer KPIs and service commitments.
- Provide timely and proactive milestone updates to customers.
- Act as the primary point of contact for customer enquiries and shipment-related issues.
- Build and maintain strong customer relationships to support retention and growth.
- Support the development of customer account plans and joint business initiatives.
- Identify opportunities to improve customer solutions and expand service offerings.
- Work closely with Business Development teams on customer opportunities, tenders, and solution proposals.
- Ensure operational processes are followed and continuous service improvements are delivered.
WHAT ARE WE LOOKING FOR?
We are looking for a proactive and customer focused logistics professional with experience in export freight forwarding and customer service. You thrive in a fast paced environment, confidently managing multiple shipments while maintaining exceptional attention to detail. With strong communication and relationship‑building skills, you enjoy working collaboratively across teams, solving problems, and delivering a high level of service that exceeds customer expectations. A passion for operational excellence, customer satisfaction, and continuous improvement will enable you to succeed in this role and contribute to the growth of both the customer portfolio and the wider business.
WHAT DO WE HAVE TO OFFER?
We offer a benefits package that includes competitive annual leave entitlement with a holiday buy scheme, pension, life assurance, and access to an employee benefits platform offering discounts on gym memberships and other retail, travel and hospitality brands.
CEVA Logistics UK&I is committed to attracting, acquiring, and retaining the best possible candidates in an equal and inclusive way that is consistent with employment legislation and best practice. We aim to select the best available person for every vacancy irrespective of age, disability, colour, race, nationality, ethnic or national origin, religion or belief, political beliefs, sex, sexual orientation, gender reassignment and marital or civil partnership status. Candidates will be subject to the necessary right to work checks for the UK and Ireland.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at American President Lines. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like American President Lines before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to American President Lines:Your cover letter is your chance to shine! Tell us why you want to work at American President Lines specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at American President Lines!
How to prepare for a job interview at American President Lines
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
