At a Glance
- Tasks: Manage export customer orders and ensure accurate shipment processing.
- Company: Join CEVA Logistics, a top global supply chain solutions provider.
- Benefits: Enjoy competitive leave, pension, life assurance, and exclusive discounts.
- Other info: Dynamic work environment with opportunities for personal growth.
- Why this job: Be the key contact for customers and enhance service delivery.
- Qualifications: Experience in export freight forwarding and strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.
YOUR ROLE
We are looking for an experienced Export Customer Service Coordinator to join our Freight Management team in Hounslow. This role plays a critical part in ensuring export shipments are processed accurately and efficiently while delivering exceptional service to customers. You will act as a key point of contact for customers, managing export orders from receipt through to completion, ensuring all shipments are processed within agreed service levels and customer KPIs. Working closely with operational teams and shared service colleagues, you will build strong customer relationships, provide proactive shipment updates, and help identify opportunities to enhance service delivery and support business growth.
WHAT ARE YOU GOING TO DO?
- Manage export customer orders and ensure accurate shipment processing within internal systems.
- Coordinate with operational and shared service teams to ensure export shipments are entered and executed correctly.
- Monitor shipments against agreed customer KPIs and service commitments.
- Provide timely and proactive milestone updates to customers.
- Act as the primary point of contact for customer enquiries and shipment-related issues.
- Build and maintain strong customer relationships to support retention and growth.
- Support the development of customer account plans and joint business initiatives.
- Identify opportunities to improve customer solutions and expand service offerings.
- Work closely with Business Development teams on customer opportunities, tenders, and solution proposals.
- Ensure operational processes are followed and continuous service improvements are delivered.
WHAT ARE WE LOOKING FOR?
We are looking for a proactive and customer focused logistics professional with experience in export freight forwarding and customer service. You thrive in a fast paced environment, confidently managing multiple shipments while maintaining exceptional attention to detail. With strong communication and relationship‑building skills, you enjoy working collaboratively across teams, solving problems, and delivering a high level of service that exceeds customer expectations. A passion for operational excellence, customer satisfaction, and continuous improvement will enable you to succeed in this role and contribute to the growth of both the customer portfolio and the wider business.
WHAT DO WE HAVE TO OFFER?
We offer a benefits package that includes competitive annual leave entitlement with a holiday buy scheme, pension, life assurance, and access to an employee benefits platform offering discounts on gym memberships and other retail, travel and hospitality brands. CEVA Logistics UK&I is committed to attracting, acquiring, and retaining the best possible candidates in an equal and inclusive way that is consistent with employment legislation and best practice. We aim to select the best available person for every vacancy irrespective of age, disability, colour, race, nationality, ethnic or national origin, religion or belief, political beliefs, sex, sexual orientation, gender reassignment and marital or civil partnership status. Candidates will be subject to the necessary right to work checks for the UK and Ireland.
Customer Service Coordinator employer: American President Lines
CEVA Logistics is an exceptional employer that prioritises employee engagement and empowerment, fostering a dynamic work environment in the heart of London Heathrow. With a strong commitment to personal growth and innovation, we offer competitive benefits, including a holiday buy scheme and discounts on various services, ensuring our team members thrive both professionally and personally. Join us to be part of a diverse global team dedicated to delivering outstanding customer service and driving continuous improvement in the logistics industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like American President Lines and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at American President Lines!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like American President Lines keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to American President Lines:This is your chance to really connect with the team at American President Lines. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at American President Lines
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with American President Lines.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show American President Lines that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at American President Lines. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
