Processing Services Technician

Talbot is an international insurer and reinsurer operating within the Lloyd’s market through Syndicates 1183 and 2019. We have been part of AIG since 2018 and our ambition is to be AIG’s Centre of Excellence at Lloyd’s. Headquartered in London, Talbot has offices in New York and Singapore and over 300 people working across these three locations.

Syndicate 1183 underwrites multiple classes of business including Political Violence/Terrorism, Marine, Energy (off-shore and on-shore), Marine and Energy Liability, Hull, Cargo and Specie, Political Risk, Property, Accident and Health, Financial Lines, Cyber, Alternative Risks, Non-Physical Cyber and Treaty Reinsurance.

How you will create an impact

• The role will require a good knowledge of the Lloyd’s market and a good understanding of the Insurance / Reinsurance industry.
• An understanding of all Classes written by the Overseas offices is needed to ensure right first time processing is completed within SLAs.
• Timely processing of claims information, ensuring the team maintain Service Level Agreements.
• Identifying and assisting with Operational improvements.
• Monitor claims processing mailbox and process all post received into mailbox within Processing Services SLA.
• Maintain electronic claims files within Processing Services records per agreed procedures.
• Update internal workflow system CycloPS Claims with accurate claim information.
• Complete accurate and timely data entry into Enterprise Risk (Brokasure system).
• Transmit claim transactions into CLASS and ECF for Talbot claims adjuster review.
• Review and resolve queries raised by Talbot Claims or Xchanging Claims technicians within CLASS.
• Produce accurate documentation for presentation to Talbot Finance to ensure timely payment of claims and fees.
• Provide excellent customer service by responding promptly to all queries from brokers and internal stakeholders within the claims mailbox.
• Support ad-hoc premium tasks if required, ensuring the processing team maintain Service Level Agreements.
• Support Audit requests through prompt response to data requests.

What you’ll need to succeed

• Brokasure Enterprise (Enterprise Risk and Enterprise Accounts) – preferred.
• Xchanging systems including Insurance Portal and Insurance Market Repository – preferred.
• Microsoft Word and Excel.
• Excellent communication skills with all levels of staff.
• Knowledge of the Lloyd’s Market and the classes of business written at Talbot.

Ready to take your career to the next level? We would love to hear from you.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

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