Policy Department Technician - 12 month FTC Maternity Cover

Get to know the business

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions.

Lex-London is the US division of American International Group, Inc. (AIG). As such it occupies a specialist niche area in the London Market and its focus is delivering quality products to sophisticated buyers who have high expectations in relation to customer service and delivery.

Lex-London’s strength, results, longevity and performance are well respected in the London market and they are leading providers of capacity in US Property, US Casualty and Financial Institutions lines of business.

About the role - What you need to know

One of the key supportive elements is the market leading policy agreement and delivery process. Lex-London is the market lead in several of the lines of business written and Insureds are Fortune 1000 type corporations with household names. The policy wordings involved cover the spectrum of London market products from full-blown manuscript to MRC’s. The role will support all lines underwritten.

The individual will have an insight into normal market contract terms and conditions, a knowledge of the utilisation of them in the market and their own opinion of their merits. The role comes with an expectation of a high degree of self-motivation and individual responsibility for quality and timeliness of product delivery.

An organised and refined process already exists which serves the business. Candidates would be expected generally to adhere to this but with a view to considering improvement or modification.

The role involves a close working relationship with the team of Casualty and Property underwriters supporting their exacting requirements.

The role involves active interaction with London market top-tier brokers face-to-face, email etc to discuss wording reviews, language intent, implement policy wording guidelines/best practices and to ensure manuscript policy checklist/template requirements are adhered to.

The role involves strong interaction, drafting manuscript/bespoke Endorsements to address client-specific exposures and align with underwriting intent with UK and US legal partners to ensure compliance with regulations in both jurisdictions and/or for problem resolution.

The role is within an existing team of mutually supportive specialist policy technicians.

How you'll make an impact

• Drive coverage certainty by implementing established policy wording guidelines and advise underwriters on best practices.
• Provide technical guidance to underwriters on policy/endorsement language.
• Review competitor forms and make recommendations to the Underwriters on acceptability of those forms and required endorsements.
• Draft manuscript endorsements to AIG’s standard policy forms and create bespoke endorsements for third party policy forms to address client-specific exposures and align with underwriting intent.
• Work with Legal in drafting endorsements, including obtaining approvals and adhering to Company/Compliance protocols.
• Ensure policy wording guidelines, best practices and preferred Endorsement language are adhered to/implemented, ensure Endorsement libraries, Quote/Binder and Policy Templates are kept up to date.
• Maintain and update manuscript policy checklists to ensure that policy reviews match AIG’s underwriting intent.
• Support the development and implementation of the Global Policy Forms Library and Digital Workflow as required.

What you'll need to succeed

• Written and Oral Communication – proven experience of policy language analysis and drafting endorsements experience along with an understanding and insight into the range of products written, preferably in a US risk context but at least for large global commercial clients; ability to break down difficult concepts in order to provide clear and succinct explanations to underwriters and other stakeholders.
• Knowledge – Experience with US Casualty and Property markets and policy forms; experience and knowledge of admitted, non-admitted and surplus lines markets a plus.
• Flexibility – Proficiency in both working independently and collaborating with others in a team environment across multiple disciplines; support the other team members across Casualty and Property.
• Prioritizing and Time Management – Able to manage time effectively, capable of prioritising projects and responding promptly in an appropriate manner.
• Client Service – Ability to anticipate client (internal and external) needs and act proactively.
• Familiarity with London Market Contracts, Slips, Wordings, Endorsements.
• Ability to evaluate and draft new and renewal standard and non-standard policies of all degrees of complexity plus endorsements to advise underwriters within approval parameters and liaising with Legal where outside of approved change parameters.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honoured that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.