At a Glance
- Tasks: Lead a team to deliver multinational insurance solutions and ensure compliance across borders.
- Company: Join AIG, a global leader in risk management and insurance.
- Benefits: Comprehensive rewards programme focusing on health, wellbeing, and professional development.
- Other info: Opportunities for growth and a commitment to diversity and inclusion.
- Why this job: Make a real impact in a dynamic environment while developing your career.
- Qualifications: Strong leadership, multitasking, and communication skills required.
The predicted salary is between 60000 - 80000 £ per year.
At AIG, we are reimagining the way we help customers to manage risk. Join us as AIG’s multinational Issuing Office Manager to play your part in that transformation. This role focuses on delivering multinational insurance solutions for global clients, tailoring policies, and ensuring compliance across borders. You will partner with underwriters, risk engineers, analytics, and claims professionals to design, implement, and service multinational insurance programs, including timely policy issuance, regulatory advice, money movement capabilities, and large fronted limits.
Responsibilities
- Supervise a team of Multinational Issuing Office Coordinators, Issuing Office Specialists, and supporting resources to deliver client service and execution within agreed SLAs.
- Partner with Shared Services teams to optimize workflow efficiency, drive service level improvement and ensure regulatory compliance.
- Engage with internal stakeholders in product, reinsurance, collections, tax, and legal to ensure the execution of compliant UK policies and bookings.
- Communicate UK regulatory and policy implementation requirements to the AIG global network to reduce rework.
- Coordinate administration of renewal or pre‑issuance home/exposure state regulatory notifications.
- Monitor UK office performance to identify opportunities for service, quality, workflow, and operational improvements.
- Oversee pre‑ and post‑bind activities on the UK Issuing Office portfolio, embedding core principles of the end‑to‑end process.
- Execute compliant and accurate policies, bookings, and invoices within agreed SLAs.
- Support the development, testing, and implementation of new Multinational systems and practices, including Multinational Xpress.
- Foster a learning environment that promotes employee growth, training, career development, and succession planning.
- Ensure service level standards and performance metrics are met, improving client experience as measured by satisfaction.
- Create a risk‑aware culture of integrity and accountability, ensuring compliance with AIG policies and procedures.
- Support the execution of the Multinational strategy within the region and establish regular communication with key stakeholders.
- Assist with multinational growth strategies, business development, thought leadership, and training as appropriate.
Qualifications
- Effective team and people manager able to attract, engage, retain, and develop a high‑performing team.
- Strong multitasking abilities with organization, meeting tight deadlines, and maintaining service standards.
- Excellent communication skills, able to articulate ideas and influence outcomes.
- Knowledge of operational improvements and ability to acquire technical knowledge related to those improvements.
- Strong technical knowledge of multinational programs and regulatory issues, product requirements, reinsurance, tax, collections, producer licensing, and supporting systems.
- Knowledge of multiple lines of business – Commercial & Personal Lines, and non‑conventional insurance programs.
Benefits
Enjoy a comprehensive Total Rewards Program that extends beyond time spent at work, offering benefits focused on your health, wellbeing, and financial security – as well as professional development opportunities to bring peace of mind to you and your family.
Equal Employment Opportunity
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.
Multinational Office Manager employer: American International Group
At AIG, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a Multinational Office Manager, you will benefit from our comprehensive Total Rewards Program, which prioritises your health, wellbeing, and professional development, ensuring you have the tools to thrive in your career. With a strong commitment to employee growth and a focus on creating a risk-aware culture, AIG provides a supportive environment where you can make a meaningful impact while advancing your career.
Contact Details:
American International Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Multinational Office Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching AIG and understanding their multinational insurance solutions. Tailor your responses to show how your skills align with their needs, especially around compliance and client service.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on articulating your experience in managing teams and improving workflows.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the AIG team and contributing to their mission.
We think you need these skills to ace Multinational Office Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in managing teams and delivering client service. We want to see how your skills align with the role of Multinational Office Manager, so don’t hold back!
Showcase Your Communication Skills:Since this role involves a lot of collaboration with various stakeholders, it’s crucial to demonstrate your excellent communication abilities. Use examples from your past experiences where you’ve successfully influenced outcomes or articulated complex ideas.
Highlight Your Technical Knowledge:We’re looking for someone with strong technical knowledge of multinational programs and regulatory issues. Be sure to mention any relevant experience or training that showcases your understanding of these areas in your application.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at American International Group
✨Know Your Multinational Stuff
Make sure you brush up on your knowledge of multinational insurance programs and regulatory issues. Familiarise yourself with AIG's approach to risk management and how they tailor policies for global clients. This will show that you're not just interested in the role, but that you understand the complexities involved.
✨Show Off Your Team Management Skills
Since this role involves supervising a team, be ready to discuss your experience in managing people. Think of specific examples where you've successfully led a team, improved performance, or fostered a positive work environment. Highlighting your ability to attract and develop talent will resonate well.
✨Communicate Like a Pro
Excellent communication is key in this role. Prepare to demonstrate how you've effectively articulated ideas and influenced outcomes in past positions. You might even want to practice explaining complex concepts in simple terms, as this will be crucial when engaging with various stakeholders.
✨Be Ready to Discuss Operational Improvements
AIG is looking for someone who can identify opportunities for service and workflow improvements. Come prepared with examples of how you've implemented operational changes in previous roles. This could include anything from optimising processes to enhancing client satisfaction, so think about what you've done that aligns with these goals.
