Multinational Claims Ops Lead

Reporting into the UK Head of Claims Operations, the role will be a key member of the team and provide support in the Multinational and Network Partner space for all claims LoB. This is an operational role supporting the oversight of Multinational and Network Partner claim practices, to monitor the cost and outcomes of claims and identify opportunities for improvement or remediation. The role will work in close collaboration with the Multinational Claims Team and our strategic partner, Accenture.

We are looking for a dynamic person, with operational experience preferably in a Claims Organisation and a working knowledge of Multinational Insurance business. Knowledge of more than one Line of Business will be advantageous. The role will require an analytical mindset and the ability to manage differing priorities. You will have excellent IT skills including expert or superior knowledge of Microsoft Excel and Power BI.

• Drive a strong control framework across Multinational and Network Partner Claims, working with Technical Claims, Multinational Claims and Accenture
• Own and track key performance metrics, conducting analysis to identify trends, risks, improvement opportunities
• Support the continued improvement of the Multinational and Network Partner Claims Processes and Procedures
• Challenge current processes and ways of working, identifying opportunities and driving positive change within the Multinational and Network Partner space whilst aligning to the broader International and Global priorities
• Effectively deliver improvement initiatives and projects across the Multinational Claims space, leading projects independently and working closely with relevant stakeholders across the business
• Advise the Multinational Claims team in relation to proposed process change and the Governance and Control impacts on the Claims Organisation
• Maintain strong stakeholder engagement and communication with a focus on collaboration within the UK and Multinational Claims
• Execute Global and International strategic initiatives to ensure Multinational and Network Partner embed change and that any local regulatory requirements are catered for whilst recognising the importance of consistency and alignment
• Maintain strong first line controls for key risks identified in Multinational and Network Partner and impacting overall Claims, working collaboratively with Enterprise Risk Management (ERM), Operational Risk Management (ORM), Internal Audit Group (IAG) and Compliance to continuously improve

• A strong working knowledge of Multinational Insurance business
• Strong technical and operational skills gained in an insurer, preferably within claims
• Excellent communication skills with the ability to influence stakeholders across all levels including senior management
• Superior knowledge of Microsoft Excel & Power BI
• Strong financial acumen and intuition with the ability to handle large and complex issues/data
• The ability to plan, prioritise and organise work and effectively resolve conflict among priorities
• Understanding of different cultures and legislative environments
• Good decision making and mediation skills

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honoured that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.