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- Tasks: Handle motor claims with empathy and efficiency while supporting a customer-focused service.
- Company: Join AIG, a global leader in insurance solutions with a culture of inclusion.
- Benefits: Comprehensive benefits package focusing on health, wellbeing, and professional development.
- Why this job: Kickstart your career in the insurance industry with extensive training and support.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Dynamic team environment with opportunities for growth and learning.
The predicted salary is between 28800 - 43200 £ per year.
Join us as a Motor Claims Handler in April 2026 to take your career to the next level with a global market leader.
Make your mark in Claims
Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled claims handling experience. We take pride in delivering a responsive, fair and professional service with empathy and efficiency.
How you will create an impact
This is a fantastic entry level position for a pro-active and results driven individual who is keen to embark on a career within motor claims. This role would suit a graduate or someone with a couple of years of customer service experience who would like to develop their career in the insurance industry. You will receive extensive training and a great support network to learn new skills and knowledge on all aspects of managing motor claims.
Some of the key responsibilities include:
- Actively support the department in providing a customer focused, cost efficient claims handling service
- Handle and investigate all claims within limit of authority in accordance with company standards and procedures and demonstrate accurate and timely reserving.
- Take pro-active steps to effectively deal with claimants and their representatives, ensuring the best outcome of claim
- Interact with brokers, insureds, external providers and internal stakeholders
- Contribute to ensuring the Department’s Key Performance Targets are met and that own objectives are achieved
- Promote compliance with best practice for all aspects of claims assessment/handling and actively promote and demonstrate principles of Consumer Duties.
- Work closely with the claims teams and underwriters providing feedback on claims issues, wording and market trends.
- Proactively identify and review suspect/fraudulent claims on a consistent basis in line with company's internal requirements.
- Work as part of a team and support colleagues so that overall team effectiveness is advanced
- Take personal responsibility for promoting a ‘can-do’ attitude and demonstrating a pro-active claims handling service.
- Foster good relationships with internal and external customers and drive excellent customer service.
What you’ll need to succeed
- Experience within a customer or client facing role
- Excellent written and verbal communication skills
- Strong stakeholder management skills
- A self-motivated and proactive team player
- Excellent organisational skills with strong attention to detail
- Strong problem-solving skills
- Willingness to learn
We would encourage you to complete our free virtual job simulation to help prepare for what the role will entail and experience a day in the life as a Claims Analyst at AIG!
Enjoy benefits that take care of what matters
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.
Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of inclusion
We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to Area:CL - Claims.
Motor Claims Handler in Manchester employer: American International Group
Contact Detail:
American International Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Motor Claims Handler in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to motor claims. Think about how your customer service experience can shine through in your answers!
✨Tip Number 3
Show your enthusiasm! When you get the chance to chat with potential employers, let them know why you're excited about the role and how you can contribute to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining our awesome team.
We think you need these skills to ace Motor Claims Handler in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Motor Claims Handler role. Highlight any customer service experience and skills that match the job description, like problem-solving and communication. We want to see how you can make an impact!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about starting a career in motor claims and how your background makes you a great fit. Keep it friendly and professional – we love a personal touch!
Show Off Your Skills: In your application, don’t forget to showcase your organisational skills and attention to detail. Mention specific examples from your past experiences where you've demonstrated these abilities. We’re looking for proactive team players!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at American International Group
✨Know Your Claims Basics
Before the interview, brush up on the fundamentals of motor claims handling. Understand key terms and processes, as well as the company's approach to customer service. This will show your enthusiasm for the role and help you answer questions confidently.
✨Showcase Your Customer Service Skills
Since this role is customer-facing, prepare examples from your past experiences that highlight your communication and problem-solving skills. Think of specific situations where you turned a negative experience into a positive one, demonstrating your proactive attitude.
✨Research the Company Culture
Familiarise yourself with AIG's values and culture, especially their commitment to inclusion and collaboration. Be ready to discuss how your personal values align with theirs, and how you can contribute to fostering a supportive environment.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of your interview. This could be about the training process, team dynamics, or how success is measured in the role. It shows your genuine interest in the position and helps you assess if it's the right fit for you.
