Underwriting Operations Support Manager in London

Join us as an Underwriting Operations Support Manager - 12 Months FTC (Maternity Cover). Make your mark in Talbot. Talbot operates within the Lloyd's Insurance Market through Syndicate 1183 and Syndicate 2019. With an expert team of highly skilled and experienced underwriters and a balanced, geographically diverse portfolio of business, Talbot has earned a reputation as an industry leading insurance specialist. Talbot writes a diversified portfolio including Crisis Management, Energy, Financial Lines, Marine, Political Risk, Property and Terrorism. Drawing on our deep industry expertise, Talbot develops tailored insurance solutions that address clients' evolving and often unique needs.

How you will create an impact:

• Reporting to the Operations Manager, this position is responsible for the management of underwriting support staff. The staff roles managed may include any combination of Technical Assistant or Sr. Technical Assistant. This includes human resource management including mentoring, counselling, goal setting, and staff development. Promotes teamwork and collaboration in partnership with underwriting and other functional teams within the company.

People Management:

• Manages a team of Technical Assistants.
• Actively manages the team in all aspects, such as hiring, performance management, development, and schedule coordination.
• Manages the day-to-day operations of the support unit.
• First point of escalation for operations staff regarding service issues.
• Identify servicing issues and works with the Operations Manager to document the issue and follow up through resolution.

Operations Support:

• Develops key relationships with underwriters and CoE partners to execute the end-to-end Operations processes.
• Tracks and translates quality, timeliness, productivity, and service delivery requirements into individual, team, and unit metrics.
• Review and manage production and quality control reports and take appropriate action for improved results.
• Ensures compliance with workflows and procedures.
• Review workflows/processes in order to identify process efficiencies. Document workflow/process changes, train onshore/offshore staff, and implement and monitor change through BAU status.
• Support any IT development efforts as a subject matter expert. Act as the point of coordination and functional subject matter expert for solutions provided and supported by Talbot IT and external software/solution providers.
• Maintains open and effective communication with underwriters in order to foster partnership and teamwork.
• Proactively maintains effectiveness when experiencing changes in work responsibilities or environment; adjusts effectively to work within the new structure, process requirements, or culture.

What you’ll need to succeed:

• Commercial Insurance experience.
• Direct team management experience.
• Ability to build coherent teams and to lead teams through significant operation and cultural change.
• Experience in the insurance industry, specifically underwriting, ideally with knowledge of the Lloyds market, its regulatory requirements, and the impact this may have on a proposed solution or business change.
• Understanding of insurance operating systems which are used to rate, code, track and/or issue insurance policies.
• Proactive, independent work ethic with strong time management, problem-solving, and analytical skills.
• Demonstrated excellent marketing, influencing, negotiating and communication skills in dealing with C-suite leaders.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters. At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Welcome to a culture of inclusion. We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honoured that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.