Insurance Business Operations Manager in London

Join us as an Insurance Business Operations Manager to take your career to the next level with a global market leader.

Make your mark in Underwriting Business Operations

AIG UK Underwriting Business Operations is an exciting and dynamic business area at AIG. The Underwriting Business Operations team is the intersection between our Underwriting activity and the servicing of our business, ensuring we are delivering our promises to our brokers and clients externally.

How you will create an impact

Reporting directly to the UK and Global Specialty Chief Operating Officer, this is an excellent role that offers great career progression, a fantastic platform to further develop leadership skills, a unique perspective to enhance your understanding of the underwriting business, and a role through which you will increase your broader business acumen. In this role, you will have the opportunity to make a real impact by playing a critical part in enhancing and further developing the UK underwriting business operations success.

Key responsibilities include:

• Provide strategic oversight and leadership to the UK Contract Centres with responsibility for ~50 employees onshore and offshore.
• Support the day-to-day operations of the Underwriting Service Centre, ensuring consistent, high-quality service delivery to underwriting teams and business stakeholders.
• Collaborate with Operations Business and Underwriting teams and leadership to align operational strategies with business objectives.
• Develop and implement process improvement initiatives to enhance efficiency, accuracy, and turnaround times.
• Manage and enhance performance metrics, reporting, and analytics to drive accountability and data-informed decision-making between different areas of the business.
• Oversee resource planning, workflow management, and workload balancing across teams.
• Support the UK and Global Specialty COO with oversight, reporting and governance of the UK and Global Specialty Operational Performance including driving continuous improvement, increased efficiencies and implementation of best practices.
• Research, compile, analyse and summarise data for special projects and/or reports.
• Maintain strong and effective relationships with key business stakeholders to ensure that business operations service delivery meets expectations.
• Identify opportunities to improve workflows, standard operating procedures, and system efficiencies.
• Apply analytics for operational performance measurement, benchmarking and competitive analysis around key areas.
• Partner with other areas of the business including Finance, Technology and Data to problem solve and develop solutions.
• In relation to UK Operational matters be credible in presenting as a senior leader in the absence of the UK and Global Specialty COO.

What you'll need to succeed:

• Experience operating in a large financial services organisation or a consultancy firm with a proven track record of leading cross-functional initiatives.
• Passion for driving a culture of operational excellence across the organization.
• Analytical mindset, able to work with data and metrics to drive process improvements.
• Ability to deal well with ambiguity, conflict and difficult situations.
• Strong people management skills, with the proven ability to motivate and develop others.
• Experience in the Insurance Industry and a strong understanding of Underwriting Operations desirable.
• Excellent communication and stakeholder management skills.
• Proficiency in change management methodologies and tools.
• Global mindset and approach.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG's greatest assets, and we are honoured that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.