Head of Claims - Talbot in London

At AIG and Talbot, we are reimagining the way we help customers to manage risk. Join us as our Head of Claims to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Talbot

Talbot operates within the Lloyd's Insurance Market through Syndicate 1183, Syndicate 2019, Syndicate 2478 and Syndicate 2479. Part of AIG since 2018, Talbot is committed to working with brokers and clients to deliver industry leading solutions. It is headquartered in London with offices in New York and Singapore with more than 350 employees. With an expert team of highly skilled and experienced underwriters and a balanced, geographically diverse portfolio of business, Talbot has earned a reputation as an industry leading insurance and reinsurance specialist. Talbot writes a diversified portfolio including Crisis Management, Energy, Financial Lines, Marine, Political Risk, Property, Transport and Terrorism. Drawing on our deep industry expertise, Talbot develops tailored insurance solutions that address clients' evolving and often unique needs.

How you will create an impact

The Head of Claims is accountable for the strategic leadership, performance and regulatory integrity of the Claims function across Talbot Underwriting Ltd. Reporting to the CEO and the AIG UK Head of Claims, the role ensures that Talbot’s claims strategy, governance and outcomes are aligned both to Lloyd’s market expectations and to AIG Group standards, frameworks and best practice. The role provides senior assurance to the CEO, Talbot Board, AIG stakeholders and regulators that claims are managed consistently, fairly and in line with Talbot’s risk appetite, financial objectives and cultural standards.

Key Accountabilities:

• Leadership & Strategy
• Act as Head of Claims for Talbot Underwriting Ltd and the syndicates it manages (including S1183, S2019 and S2478).
• Provide leadership of the Claims function, aligned to Talbot’s business plan and AIG Group expectations.
• Operate as a senior leader within Talbot, advising on claims‐related matters that may impact performance, capital, reputation or regulatory standing.
• Maintain effective engagement with AIG Claims leadership, ensuring alignment with Group strategies, policies, reporting requirements and minimum standards.
• Claims Operations & Performance
• Direct and oversee the day‐to‐day operation of the Claims department, ensuring efficient, accurate and timely claims handling.
• Ensure appropriate claims reserving, including oversight of reserve adequacy and significant movements.
• Review and report on claims performance, trends and developments to Talbot senior management, AIG stakeholders and other relevant parties.
• Oversee and manage all material claims involving mediation, arbitration or litigation.
• Ensure consistent oversight and control of claims handled by overseas offices.
• Governance, Risk & Regulation
• Ensure full compliance with Lloyd’s Claims Minimum Standards, Lloyd’s Principles, applicable PRA/FCA regulatory standards and Talbot claims policies.
• Ensure that Talbot’s claims framework remains aligned with relevant AIG Group policies, controls and governance expectations, escalating material issues where appropriate.
• Identify and manage claims‐related risks, ensuring effective controls are designed, implemented and maintained.
• Take accountability for risks and controls allocated to the role within Talbot’s risk monitoring framework.
• Stakeholder & Third‐Party Management
• Maintain strong working relationships with underwriting, actuarial, risk, compliance and legal teams within Talbot and AIG.
• Ensure effective communication and collaboration with the Actuarial function, including reserving, planning and reporting.
• Oversee performance and governance of external advisers, panel firms and any outsourced claims arrangements.
• Monitor legal, regulatory and market developments, assessing potential impacts on Talbot and escalating through AIG and Talbot governance channels as appropriate.
• People & Capability
• Lead and develop the Claims function, ensuring appropriate resourcing, succession planning and capability for current and future needs.
• Ability to identify, attract, develop and retain talent.
• Ensure robust performance management, talent development and colleague engagement across the Claims team.
• Regulatory Accountability
• The role is designated a Key Function Holder under the Senior Insurance Managers Regime (SMCR).
• The Head of Claims must meet all applicable PRA Conduct Standards and regulatory obligations associated with this designation.

What you’ll need to succeed

• Proven leadership skills and stakeholder management.
• Ability to influence and manage a broad range of stakeholders and work collaboratively in a matrix structure across a wide range of geographies and functions.
• Technical knowledge of complex and specialty claims, litigation and reserving.
• Ability to translate claims insights into meaningful strategic and commercial outcomes.
• Understanding of Lloyd’s, PRA/FCA and market governance expectations.
• Demonstrated experience in highly regulated environments, with personal accountability for regulatory outcomes.
• Comfortable operating as an SMCR Key Function Holder, including regulatory engagement and scrutiny.
• Ability to both build and lead high‐performing, inclusive teams.
• Ability to identify opportunities to improve process and efficiency and execute on transformation projects.
• Strong role‐model for Talbot’s values, ethics and customer‐focused culture.
• Established strong relationships with customers and intermediaries.
• Confident, clear communicator with the ability to influence senior stakeholders.
• Resilient, pragmatic and decisive, particularly when handling sensitive or high‐value matters.
• High levels of integrity, professionalism and sound judgement.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters.