Receivables Coordinator in Croydon

Join us as a Receivables Coordinator to take your career to the next level with a global market leader.

This is an excellent role for a candidate with excellent communication skills and attention to detail who has experience completing complex, high volume reconciliations and would like to progress their career. You will be given comprehensive training and the opportunity to complete professional qualifications.

Working as part of the UK Collection Team, the Coordinator role acts as a key support interface between Broker partners, onsite Product Towers, Broker and offshore (back-office operations). This role supports effective collaboration across all parties to help meet financial targets through the timely collection of premium due from clients.

The position focuses on supporting established processes, maintaining strong working relationships, ensuring account handlers maintain allocated accounts to the requisite standard and contributing to continuous improvement initiatives across teams.

• Manage broker accounts to optimise collections performance through regular engagement, query resolution, and ledger oversight
• Maintain accurate ledger positions and ensure effective control of accounts receivable transactions
• Meet monthly and quarterly targets in line with business goals and objectives
• Take full ownership of allocated accounts, ensuring coding, commentary, and next actions are consistently updated
• Resolve account issues proactively to prevent overdue items
• Support and validate Bad Debt items, contributing to reduction and improved ledger accuracy
• Manage discrepancies (premium, commission, tax, gross differences) through agreed internal processes
• Monitor and action account entries daily, escalating issues to relevant teams where required
• Collaborate with third-party providers to ensure effective cash handling and query management
• Ensure timely resolution and escalation of queries, maintaining accountability through to completion
• Apply strong controls across cash processing, including validation and rejection of incorrect items
• Support continuous improvement initiatives and participate in escalation forums (e.g. war rooms, project teams)

• Credit Control experience
• Insurance experience advantageous
• Strong verbal and written communication skills with the ability to liaise effectively with people at all levels
• Proven capability in managing reconciliations involving large detailed data sets
• Able to work under pressure to meet strict deadlines
• Advanced knowledge of Excel, including Pivots
• Strong analytical skills
• Attention to detail and quality assurance

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.