Complex Motor Claims Team Manager in Croydon

Join us as a Complex Motor Claims Team Manager to take your career to the next level with a global market leader.

Make your mark in Claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

How you will create an impact

This role will lead a team of UK Casualty Motor Claims Adjusters who predominantly handle Third Party Property Damage motor claims but may also encompass some credit hire and bodily injury claims. You will work closely with the UK Head of Motor Claims to ensure the delivery of operational, service and technical excellence whilst promoting AIG’s core values. The role will require you to work collaboratively and strategically within your peer group and be a strong team player ensuring robust operational controls and claims governance as well as providing technical support and sound claims handling judgement to adjusters and ensure outstanding customer service at all times. You will have a positive mindset at all times and be responsible for talent development through the setting of clear goals and objectives. You will ensure regular performance feedback at monthly 121s and participate in the performance review processes in accordance with company standards.

Core Duties & Responsibilities

• To ensure performance against all strategic goals & objectives including the total cost and quality of claim outcomes
• Ensure adherence to department KPIs & SLAs at all times
• Execute strategic initiatives within the unit to drive a continuous improvement cost of claim control and culture.
• Work collaboratively and closely liaise/work with the key stakeholders both internally and externally
• Responsible for the account management and service delivery for all customers serviced within the team portfolio, ensuring strong relationships are held with Brokers & Customers at all times
• Act as an escalation point for any customer complaints relating to the team and ensuring these are handled efficiently by focusing on the principle of treating customers fairly.
• Promote good file maintenance and record keeping within the department in accordance with the Motor and Global Best Practices.
• Drive high monthly audit scores within our Global Quality Assurance auditing framework.
• Ensure strong team adherence to all compliance and regulatory matters at all times
• Continually develop and update knowledge/understanding of Regulatory requirements and their impact on claims adjusting

What you'll need to succeed

• Output and outcomes focused, demonstrate experience in leading and motivating teams to consistently achieve and exceed targets set
• A positive & proactive mindset at all times with strong organisational skills and the ability to thrive in a fast-paced environment
• A sound technical knowledge of Casualty Motor claims and experience of handling claims up to $500,000 USD
• Excellent verbal and written communication skills with the ability to communicate at all levels.
• Good knowledge/understanding of how the current motor market operates – its challenges and opportunities.
• Strategic mindset and experience of implementing strategies designed to control claims spend and/or enhance customer service delivery.
• Excellent knowledge of the Pre-Action Protocols for Motor Claims and the legislative/statutory framework governing motor claims.
• Problem solver with the ability to provide early solutions and manage various stakeholders.
• Skills to collaborate with key stakeholders with proven positive results/outcomes.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.