Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle complex motor claims, manage court documents, and engage with clients for optimal outcomes.
- Company: AIG is a global leader in insurance, committed to innovation and community support.
- Benefits: Enjoy health, wellbeing, financial security benefits, and professional development opportunities.
- Why this job: Join a supportive team culture focused on personal growth and making a real impact in claims handling.
- Qualifications: Experience in third-party motor claims and effective communication skills are desirable.
- Other info: AIG values diversity and inclusion, offering reasonable accommodations for applicants with disabilities.
The predicted salary is between 28800 - 43200 £ per year.
Join us as a Complex Motor Claims Handler to grow your career at the forefront of claims insurance.
Our Claims teams are the proven problem solvers for clients, delivering technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. We prioritise responsive, fair, and professional service with empathy and efficiency, supported by consistent processes and leadership.
How you will create an impact
We seek a proactive, results-driven individual eager to develop a career in Motor Claims. The successful candidate will support the department in providing a customer-focused, cost-efficient claims handling service through a proactive approach that emphasises customer service, operating within a regulatory framework. This client-facing role involves coverage, legal liability, and quantum analysis, with interaction with brokers, insureds, external providers, and internal stakeholders.
Key responsibilities include:
- Managing court documents and coordinating with internal teams, TPAs, and panel lawyers
- Handling and investigating claims within authority limits, ensuring accurate and timely reserving
- Overseeing the Incoming Court Documents process and maintaining records
- Engaging proactively with claimants and representatives to achieve the best outcomes
- Contributing to departmental KPIs and personal objectives
- Promoting compliance and principles of Treating Customers Fairly (TCF)
- Supporting claims team and underwriters with feedback on claims issues and market trends
- Identifying and reviewing suspect/fraudulent claims in line with internal policies
- Supporting team collaboration and fostering a positive attitude
What you’ll need to succeed
- Experience in handling third-party motor claims, including personal injury, property damage, and credit hire claims (desirable)
- Understanding of claims procedures and familiarity with claims systems, including MOJ & OIC portals
- Effective communication skills for verbal and written interactions
- Knowledge of legal and regulatory environments related to claims
- Ability to assess legal liability, damage, and investigation needs
- Self-motivated, proactive, with responsibility for own caseload
Ready to elevate your career? We look forward to hearing from you.
At AIG, we value in-person collaboration, asking team members to work primarily in the office to foster a supportive environment.
Enjoy benefits that matter
Our Total Rewards Program offers benefits focused on health, wellbeing, financial security, and professional development to support you and your family.
Reimagining insurance to make a difference
AIG is a global leader in insurance solutions, committed to innovation and supporting communities worldwide. We invest in our people through continuous learning and a culture of inclusion and respect.
Welcome to a culture of inclusion
We celebrate talents, backgrounds, and opinions through learning, cultural activities, and Employee Resource Groups (ERGs). We are proud of our awards and commitments to diversity and inclusion.
AIG is an equal opportunity employer. We provide reasonable accommodations for applicants with disabilities.
Complex Motor Claims Handler employer: American International Group
Contact Detail:
American International Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complex Motor Claims Handler
✨Tip Number 1
Familiarise yourself with the specific claims systems mentioned in the job description, such as MOJ and OIC portals. Understanding these systems will not only help you during the interview but also demonstrate your proactive approach to learning.
✨Tip Number 2
Brush up on your knowledge of legal liability and claims procedures. Being able to discuss relevant laws and regulations confidently will show that you're well-prepared for the complexities of the role.
✨Tip Number 3
Prepare examples from your past experience where you've successfully handled third-party motor claims. Highlighting your problem-solving skills and customer service focus will resonate well with the hiring team.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Complex Motor Claims Handler
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of a Complex Motor Claims Handler. Familiarise yourself with the key tasks mentioned in the job description, such as managing court documents and engaging with claimants.
Tailor Your CV: Customise your CV to highlight relevant experience in handling third-party motor claims, personal injury, and property damage. Use specific examples that demonstrate your understanding of claims procedures and effective communication skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your proactive approach and results-driven mindset. Mention how your skills align with the company's focus on customer service and compliance with regulatory frameworks.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the claims handling process.
How to prepare for a job interview at American International Group
✨Understand the Claims Process
Familiarise yourself with the motor claims process, especially third-party claims. Be prepared to discuss your understanding of legal liability and how you would handle various scenarios that may arise during claims management.
✨Showcase Your Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely, both verbally and in writing. Be ready to provide examples of how you've successfully communicated with clients or stakeholders in past roles.
✨Demonstrate Proactivity
Highlight instances where you've taken initiative in previous positions. Discuss how you approach problem-solving and your methods for ensuring timely and efficient claims handling, as this aligns with the proactive nature of the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle specific claims situations. Prepare by thinking through potential challenges you might face in the role and how you would address them, particularly regarding compliance and customer service.
