At a Glance
- Tasks: Manage and assess complex personal accident claims while ensuring customer satisfaction.
- Company: AIG is a global leader in insurance, dedicated to protecting assets and managing risks.
- Benefits: Enjoy a comprehensive benefits package focused on health, wellbeing, and professional development.
- Other info: AIG values in-person collaboration to foster a supportive team environment.
- Why this job: Join a culture of inclusion and innovation, making a real difference in communities worldwide.
- Qualifications: Previous claims experience and strong communication skills are essential for this role.
The predicted salary is between 36000 - 60000 £ per year.
## Complex Claims AdjusterApplylocations: Croydontime type: Full timeposted on: Posted Todayjob requisition id: JR2603104**Who we are** American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security. **Get to know the business** General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network. Our Claims professionals support AIG policyholders through some of the most trying times. When our clients face losses large and small, we step up to help them ease the financial burdens of catastrophic events like fires and hurricanes; we help them get their businesses back up and running again or recoup the value of a lost family heirloom or a prized possession. Our Claims team is an industry leader, drawing daily on its unparalleled levels of expertise to offer our clients the highest levels of stewardship to drive total cost of claim improvement and consistent outcomes. AIG manages claims using a wealth of technical and market knowledge about risks, business practices, and the ever-evolving legal and regulatory environment. **About the role****What you need to know:** * To handle Line of Business (LoB) portfolio of lower complexity claims from coverage enquiry through legal liability assessment (where relevant) and quantum analysis, to timely and accurate resolution; ensuring mitigation of indemnity and expense exposure while communicating developments and outcomes as necessary to all key internal and external stakeholders. Provide a high standard of customer service and adherence to legal and regulatory requirements.* Managing key claims handling enquiry; coverage determination, quantum analysis and legal liability assessment, where appropriate within authority limits and providing a high standard of customer service.* Work with Team Manager/Senior Adjuster to ensuring effective vendor and litigation management on Complex claims within a personal allocation.* Internal stakeholder communication where required* Strive for continuous improvement on claim file handling with feedback and support through the Quality Assurance Review processes* Contribute to maintenance of best practice procedures for (LoB) Complex claims, consistent with global best practice.* Demonstrate a basic standard of technical claims competence for handling moderate to lower complexity complex claims.* Handle complex claims allocated within agreed level of authority limit* Timely, accurate and customer focused claim resolution, minimising indemnity exposure and mitigating vendor and legal expense* Effective communication of key Complex claims and (LoB) portfolio messages to internal stakeholders.* Financial control through consistent reserve and other financial transaction discipline* Accurate and consistent policy interpretation **What we’re looking for:** * Good communication skills, both written & verbal* Time management – ability to manage & prioritise workload and diary management.* Ability to contribute effectively within a team environment.* Ability to work with claims stakeholders to effectively direct claims strategy.* Basic specialist knowledge in (LoB) technical claims topics (as listed over page).* Policy language skills enabling accurate and consistent policy wording interpretation* A basic knowledge of legal / regulatory and litigation / procedural requirement for their line of business* Experience in effectively following up on recommendations from technical claims audits and continuous claim handling improvement At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.**Enjoy benefits that take care of what matters**At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.**Reimagining insurance to make a bigger difference to the world**American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.**Welcome to a culture of inclusion**We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.*AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.*AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.Functional Area:CL - ClaimsAIG Europe S.A. (U.K. Branch) & American International Group UK LtdAs a global risk leader with deep industry expertise and innovative solutions to smartly manage risk, AIG enables our clients’ growth in ways they never thought possible.We also do the same for our colleagues, because we know our people are our greatest strength – the source of every insight, every idea and every innovation. When we're working as one team to do what's right for our colleagues and our communities, we can achieve excellence together. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.Join our Talent Community. Additional information about AIG can be found at www.aig.com | YouTube | Instagram| LinkedIn. #J-18808-Ljbffr
Complex Claims Adjuster in Croydon employer: American International Group
American International Group is an exceptional employer, offering a dynamic work culture that prioritises collaboration and personal growth. With a strong focus on employee development and a commitment to providing a client-centric experience, team members are empowered to explore innovative strategies in the thriving UK insurance market. The office environment fosters teamwork and creativity, making it an ideal place for professionals looking to make a meaningful impact in their careers.
Contact Details:
American International Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Complex Claims Adjuster in Croydon
✨Tip Number 1
Familiarise yourself with the specific types of claims AIG handles, particularly in Personal Accident. Understanding the nuances of these claims will help you demonstrate your expertise during interviews and discussions.
✨Tip Number 2
Network with current or former employees of AIG to gain insights into their company culture and expectations for the Complex Claims Adjuster role. This can provide you with valuable information that can set you apart from other candidates.
✨Tip Number 3
Brush up on your knowledge of legal and regulatory requirements related to claims handling. Being able to discuss these confidently will show your preparedness and commitment to compliance, which is crucial for this role.
✨Tip Number 4
Prepare examples of how you've successfully managed complex claims in the past. Highlighting your problem-solving skills and customer service experience will resonate well with AIG's focus on treating customers fairly.
We think you need these skills to ace Complex Claims Adjuster in Croydon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in Accident & Health or Personal Accident claims. Use specific examples that demonstrate your ability to handle complex claims and your understanding of policy language.
Craft a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with AIG's commitment to customer service and compliance with best practices in claims handling.
Showcase Communication Skills:Since strong verbal and written communication skills are essential for this role, consider including a brief example in your application that illustrates your ability to communicate effectively, especially in challenging situations.
Highlight Problem-Solving Abilities:AIG values attention to detail and problem-solving skills. Include instances in your application where you successfully identified and resolved issues, particularly in claims assessment or customer service.
How to prepare for a job interview at American International Group
✨Understand the Claims Process
Familiarise yourself with the claims process, especially in personal accident insurance. Be prepared to discuss how you would handle complex claims and demonstrate your understanding of policy conditions and best practices.
✨Showcase Your Communication Skills
Strong verbal and written communication skills are crucial for this role. Practice articulating your thoughts clearly and concisely, and be ready to provide examples of how you've effectively communicated with clients or colleagues in past roles.
✨Demonstrate Attention to Detail
Attention to detail is key in claims assessment. During the interview, highlight instances where your meticulous nature helped identify discrepancies or resolve issues in claims handling.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and customer service skills. Think of specific examples from your experience where you successfully navigated challenging situations or negotiated outcomes.
