Complex Claims Adjuster

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions.

General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. Our Claims professionals support AIG policyholders through some of the most trying times. When our clients face losses large and small, we step up to help them ease the financial burdens of catastrophic events like fires and hurricanes; we help them get their businesses back up and running again or recoup the value of a lost family heirloom or a prized possession.

What you need to know: To handle Line of Business (LoB) portfolio of lower complexity claims from coverage enquiry through legal liability assessment (where relevant) and quantum analysis, to timely and accurate resolution; ensuring mitigation of indemnity and expense exposure while communicating developments and outcomes as necessary to all key internal and external stakeholders. Provide a high standard of customer service and adherence to legal and regulatory requirements.

• Managing key claims handling enquiry; coverage determination, quantum analysis and legal liability assessment, where appropriate within authority limits and providing a high standard of customer service.
• Work with Team Manager/Senior Adjuster to ensure effective vendor and litigation management on Complex claims within a personal allocation.
• Internal stakeholder communication where required.
• Strive for continuous improvement on claim file handling with feedback and support through the Quality Assurance Review processes.
• Contribute to maintenance of best practice procedures for (LoB) Complex claims, consistent with global best practice.
• Demonstrate a basic standard of technical claims competence for handling moderate to lower complexity complex claims.
• Handle complex claims allocated within agreed level of authority limit.
• Timely, accurate and customer focused claim resolution, minimising indemnity exposure and mitigating vendor and legal expense.
• Effective communication of key Complex claims and (LoB) portfolio messages to internal stakeholders.
• Financial control through consistent reserve and other financial transaction discipline.
• Accurate and consistent policy interpretation.

What we’re looking for:

• Good communication skills, both written & verbal.
• Time management – ability to manage & prioritise workload and diary management.
• Ability to contribute effectively within a team environment.
• Ability to work with claims stakeholders to effectively direct claims strategy.
• Basic specialist knowledge in (LoB) technical claims topics.
• Policy language skills enabling accurate and consistent policy wording interpretation.
• A basic knowledge of legal / regulatory and litigation / procedural requirement for their line of business.
• Experience in effectively following up on recommendations from technical claims audits and continuous claim handling improvement.

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.