At a Glance
- Tasks: Support underwriting operations and deliver exceptional customer service.
- Company: Join AIG, a global leader in insurance and business operations.
- Benefits: Comprehensive health benefits, flexible perks, and professional development opportunities.
- Other info: Great career growth potential in a supportive environment.
- Why this job: Make an impact in a dynamic team while building strong relationships.
- Qualifications: Strong customer service skills and a proactive team player attitude.
The predicted salary is between 30000 - 40000 £ per year.
Join us as an Underwriting Support to take your career to the next level with a global market leader. Make your mark in Business Operations. AIG UK Underwriting Business Operations is an exciting and dynamic business area at AIG. The Underwriting Business Operations team is the intersection between our underwriting activity and the servicing of our business, ensuring we are delivering our promises to our brokers and clients. The team prioritises building strong relationships throughout the organisation to provide the best outcome for our internal and external partners.
Responsibilities
- Professionally handle incoming calls from existing customers, completing enquiries, and taking all necessary actions in a professional and service focused approach.
- Take responsibility for all customer requests, ensuring action and follow up within the agreed service level.
- Handle mid‑term adjustments within agreed authority.
- Support the Technical Underwriters on more complex and/or non‑standard cases within agreed authority.
- Recognise and convert opportunities to introduce other AIG products to existing customers.
- Consistently achieve individual performance targets.
- Effectively liaise with appropriate representatives of other departments to resolve customer enquiries.
- Practice customer care by providing accurate information to customers at all times.
- Ensure excellent product and system knowledge is maintained.
- Ensure all relevant systems are updated accurately and in a timely manner.
Qualifications
- Excellent customer service and administrative skills, ideally within an office environment.
- A proactive team player.
- Demonstrates drive and a can‑do attitude with the ability to adapt to change.
- Excellent written and verbal communication skills.
- Attention to detail with the ability to prioritise work and meet deadlines.
Benefits
At AIG, our people are our greatest asset. The Total Rewards Program provides comprehensive benefits focused on health, wellbeing, financial security and professional development. The program extends beyond time spent at work, offering flexible benefits for you and your family.
EEO Statement
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.
BSC Underwriting Assistant employer: American International Group
AIG is an exceptional employer that prioritises the growth and wellbeing of its employees, offering a comprehensive Total Rewards Program that includes flexible benefits tailored for you and your family. With a dynamic work culture that fosters collaboration and strong relationships, the BSC Underwriting Assistant role provides ample opportunities for professional development within a global market leader, ensuring that you can make a meaningful impact in Business Operations while enjoying a supportive environment.
Contact Details:
American International Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land BSC Underwriting Assistant
✨Tip Number 1
Network like a pro! Reach out to current employees at AIG or in the underwriting field on LinkedIn. Ask them about their experiences and any tips they might have for landing a role like the BSC Underwriting Assistant.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and underwriting. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 3
Show off your enthusiasm! During interviews, let your passion for customer service and the insurance industry shine through. We want to see that you’re not just looking for any job, but that you’re genuinely excited about joining AIG.
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a great way to express your appreciation for the opportunity and reiterate your interest in the BSC Underwriting Assistant position. Plus, it keeps you fresh in their minds!
We think you need these skills to ace BSC Underwriting Assistant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the BSC Underwriting Assistant role. Highlight your customer service and administrative skills, and don’t forget to mention any relevant experience that shows you can handle enquiries professionally.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about joining AIG and how your proactive attitude and team spirit make you a perfect fit for our Underwriting Business Operations team.
Show Off Your Communication Skills:Since excellent written communication is key for this role, make sure your application is clear and concise. Avoid jargon and keep it professional while still letting your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team at AIG!
How to prepare for a job interview at American International Group
✨Know Your Stuff
Make sure you have a solid understanding of AIG's products and services. Brush up on the basics of underwriting and customer service, as well as any specific systems mentioned in the job description. This will show that you're proactive and genuinely interested in the role.
✨Showcase Your Communication Skills
Since excellent written and verbal communication is key for this position, prepare to demonstrate your skills during the interview. Practice answering common questions clearly and concisely, and think of examples where you've successfully handled customer inquiries or resolved issues.
✨Be a Team Player
AIG values collaboration, so be ready to discuss how you've worked effectively within a team in the past. Share specific examples of how you've supported colleagues or contributed to group projects, highlighting your proactive attitude and adaptability.
✨Prepare Questions
Interviews are a two-way street, so come prepared with thoughtful questions about the role and the team. Ask about the challenges the Underwriting Support team faces or how success is measured in this position. This shows your enthusiasm and helps you gauge if it's the right fit for you.
