Underwriting Support Specialist in Birmingham

Join us as an Underwriting Support to take your career to the next level with a global market leader.

Make your mark in Business Operations

AIG UK Underwriting Business Operations is an exciting and dynamic business area at AIG. The Underwriting Business Operations team is the intersection between our underwriting activity and the servicing of our business, ensuring we are delivering our promises to our brokers and clients. The team prioritises building strong relationships throughout the organisation to provide the best outcome for our internal and external partners.

How You Will Make An Impact

This is a fantastic role for someone who is looking to develop their career within Insurance and gain exposure to Underwriting and Operations. We offer excellent training opportunities, as well as the opportunity to gain a CII qualification.

Some of the key responsibilities include:

• Professionally handle incoming calls from existing customers, completing enquiries, and taking all necessary actions in a professional and service focused approach.
• Take responsibility for all customer requests, ensuring action and follow up within the agreed service level.
• Handling mid-term adjustments within agreed authority.
• Supporting the Technical Underwriters on more complex and/or non-standard cases within agreed authority.
• Recognise and convert opportunities to introduce other AIG products to existing customers.
• Consistently achieve individual performance targets.
• Effectively liaise with appropriate representatives of other departments to resolve customer enquiries.
• Practice customer care by providing accurate information to customers at all times.
• Ensure excellent product and system knowledge is maintained.
• Ensure all relevant systems are updated accurately and in a timely manner.

What You'll Need To Succeed

• Excellent customer service and administrative skills, ideally within an office environment.
• A proactive team player.
• Demonstrates drive and a can-do attitude with the ability to adapt to change.
• Excellent written and verbal communication skills.
• Attention to detail with the ability to prioritise work and meet deadlines.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security - as well as your professional development - to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us - across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.