American International Group, Inc. (AIG) is seeking a Senior Customer Relations Officer to investigate and resolve complex complaints across the UK.
You will oversee investigations, ensure fair outcomes, and engage with the Financial Ombudsman Service (FOS) while driving root cause improvements. You will advise, challenge, and support complaint champions across business areas, with emphasis on accuracy, timeliness and regulatory alignment.
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Senior Customer Complaints Investigator employer: American International Group, Inc.
AIG is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for professionals looking to excel in the field of Identity and Access Management. With a strong emphasis on employee growth, AIG offers comprehensive training programs and opportunities to lead impactful IAM projects, all while being part of a global team dedicated to securing identity lifecycles. Located in a vibrant area, employees enjoy a dynamic work environment that encourages creativity and teamwork.
Contact Details:
American International Group, Inc. Recruitment Team
