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- Tasks: Handle and investigate complex claims while ensuring customer satisfaction and compliance.
- Company: AIG is a global leader in innovative insurance solutions, dedicated to diversity and inclusion.
- Benefits: Enjoy comprehensive health, wellbeing, and financial security benefits, plus professional development opportunities.
- Why this job: Join a supportive team that values collaboration and makes a positive impact in the insurance industry.
- Qualifications: Previous claims experience, strong communication skills, and attention to detail are essential.
- Other info: This role is primarily office-based to foster teamwork and collaboration.
The predicted salary is between 28800 - 43200 £ per year.
Join us as a Complex Claims Adjuster to grow your experience in handling complex claims.
Make your mark in Claims
Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair, and professional service with empathy and efficiency.
About the role :
- To actively support the Personal Accident Claims function in attaining its objectives through the proactive assessment and management of genuine claims within the agreed settlement authority limit.
- Contribute to the department achieving its overall objectives by ensuring the delivery of a customer-focused service whilst operating within a legal regulatory framework.
How you\’ll make an impact:
- Handle and investigate all complex claims allocated in accordance with internal service levels, best practice requirements, and policy conditions.
- Develop and maintain technical and soft skills for accurate assessment and reserving of complex claims according to guidelines and authority limits.
- Promote compliance with best practices in claims assessment, adhering to procedures applicable to Corporate and Direct policies.
- Actively promote and demonstrate the principles of Treating Customers Fairly in claims handling, reinforcing FCA and internal complaints procedures.
- Proactively identify and review suspect or fraudulent claims using key fraud indicators.
What you\’ll need to succeed:
- Previous Accident & Health or Personal Accident claims experience
- Policy language skills for accurate interpretation of policy wording
- Basic knowledge of legal, regulatory, and litigation procedural requirements
- Strong verbal and written communication skills
- Good time management skills to handle multiple priorities and meet deadlines
- Attention to detail and problem-solving abilities
- Strong customer service and negotiation skills
At AIG, we value in-person collaboration, which is why our team members are primarily in the office to work together effectively and create a supportive environment.
Enjoy benefits that take care of what matters
Our Total Rewards Program offers comprehensive benefits focused on your health, wellbeing, and financial security, as well as your professional development, to bring peace of mind to you and your family.
Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions, committed to delivering innovative solutions to our customers. We support individuals, businesses, and communities to manage risk and discover new potential, investing in our people through continuous learning and a culture that celebrates diversity and inclusion.
We are committed to a culture of belonging
We foster a culture of inclusion and belonging through learning, cultural awareness activities, and Employee Resource Groups (ERGs). We are proud of our recognition through awards and accreditations for our commitment to positive change.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability, or any other legally protected categories. We are committed to working with and providing reasonable accommodations to applicants and employees with disabilities. If you need a reasonable accommodation, please contact
Functional Area: TH – Other
Job ID: JR2500230
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Complex Claims Adjuster (12 month FTC) employer: American International Group, Inc.
Contact Detail:
American International Group, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complex Claims Adjuster (12 month FTC)
✨Tip Number 1
Familiarise yourself with the specific types of complex claims that AIG handles. Understanding the nuances of Personal Accident claims will give you an edge in discussions and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your knowledge of legal and regulatory requirements related to claims handling. Being able to discuss these confidently during interviews will show that you're prepared to operate within the necessary frameworks.
✨Tip Number 3
Highlight your customer service skills and any experience you have in negotiation. AIG values a customer-focused approach, so be ready to share examples of how you've successfully managed client relationships in the past.
✨Tip Number 4
Network with current or former employees of AIG if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach and stand out as a candidate.
We think you need these skills to ace Complex Claims Adjuster (12 month FTC)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of a Complex Claims Adjuster. Tailor your application to highlight relevant experience in handling complex claims and customer service.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in Accident & Health or Personal Accident claims. Use specific examples to demonstrate your skills in claims assessment, negotiation, and problem-solving.
Showcase Communication Skills: Since strong verbal and written communication skills are essential for this role, ensure your application reflects clarity and professionalism. Consider including examples of how you've effectively communicated with clients or stakeholders in past roles.
Demonstrate Attention to Detail: Given the importance of accuracy in claims assessment, provide examples in your application that showcase your attention to detail. Mention any relevant processes you followed to ensure compliance with legal and regulatory requirements.
How to prepare for a job interview at American International Group, Inc.
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Complex Claims Adjuster. Familiarise yourself with the key tasks such as handling complex claims, assessing them accurately, and promoting compliance with best practices.
✨Showcase Your Experience
Be prepared to discuss your previous experience in Accident & Health or Personal Accident claims. Highlight specific examples where you've successfully managed claims and how your skills align with the requirements of the role.
✨Demonstrate Communication Skills
Strong verbal and written communication skills are essential for this position. Practice articulating your thoughts clearly and concisely, and be ready to explain complex concepts in an understandable way.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and attention to detail. Think of examples where you've identified fraudulent claims or navigated regulatory requirements, and be ready to discuss your thought process.
