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- Tasks: Lead a team of 11 Claims Adjusters handling complex financial claims.
- Company: Join AIG, a global leader in insurance solutions, making a real impact.
- Benefits: Enjoy a comprehensive benefits package focused on health, wellbeing, and professional development.
- Why this job: Be part of a culture that values collaboration, inclusion, and continuous learning.
- Qualifications: Advanced knowledge of UK Claims Financial Lines and experience in negotiation required.
- Other info: AIG promotes a supportive office environment for effective teamwork.
The predicted salary is between 43200 - 72000 £ per year.
Claims Team Manager – Financial Lines
American International Group, Inc. Manchester, United Kingdom
American International Group, Inc. Manchester, United Kingdom
We are hiring for a Regional Claims Team Financial Lines Claims Team Manager. You will manage a Team of 11 Claims Adjusters who handle a mixed case load of Major Loss and Complex PI, D&O, EPL, Crime and Cyber claims.
Make your mark in Claims
Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.
How you will create an impact
- Focused on UK Claims Financial Lines, you will be responsible for a portfolio of high value, complex claims from coverage inquiry through legal liability assessment and quantum analysis, to timely and accurate resolution.
- Your goal will be timely, accurate and customer-focused claim resolution, minimizing indemnity exposure and mitigating vendor and legal expense – you will actively promote and demonstrate the principles of \’Treating Customers Fairly\’ in claims handling.
- You will communicate regularly with internal and external stakeholders in your role as our UK Claims Financial Lines, technical claims expert and thought leader.
- You will also contribute to continuous improvement in Claims by supporting Quality Assurance / Regional Audit processes, ensuring mitigation of indemnity and expense exposure while communicating developments and outcomes as necessary to all key internal and external stakeholders.
What you\’ll need to succeed
- Advanced knowledge of legal / regulatory and litigation / procedural requirements for UK Claims Financial Lines.
- Experience in negotiation, mediation, arbitration and ADR skills on higher value complex claims.
- Policy language skills enabling accurate and consistent policy wording interpretation.
- A track record of following up effectively on recommendations from technical claims audits and continuous file handling improvement.
- The ability to influence claims and non-claims stakeholders to effectively direct claims strategy.
- Technical training to the team\’s claim handlers as required.
Ready to take your career to the next level? We would love to hear from you!
At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.
Enjoy benefits that take care of what matters
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what\’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security-as well as your professional development-to bring peace of mind to you and your family.
Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world\’s most far-reaching property casualty networks. It is an exciting time to join us – across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of inclusion
We\’re committed to creating a culture that truly respects and celebrates each other\’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG\’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.
Functional Area:
CL – Claims
AIG Europe S.A. (U.K. Branch) & American International Group UK Ltd
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Claims Team Manager - Financial Lines employer: American International Group, Inc.
Contact Detail:
American International Group, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Team Manager - Financial Lines
✨Tip Number 1
Familiarise yourself with the specific legal and regulatory requirements for UK Claims Financial Lines. Understanding these intricacies will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the insurance and claims industry, particularly those who have experience in managing complex claims. This can provide you with valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your negotiation and mediation experiences in detail. Highlight specific instances where you've successfully resolved high-value claims, as this will showcase your expertise and problem-solving skills.
✨Tip Number 4
Stay updated on current trends and challenges in the financial lines sector. Being knowledgeable about recent developments will allow you to engage in meaningful conversations during interviews and show that you're proactive.
We think you need these skills to ace Claims Team Manager - Financial Lines
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Claims Team Manager in Financial Lines. Familiarise yourself with the specific claims types mentioned in the job description, such as Major Loss, Complex PI, D&O, EPL, Crime, and Cyber claims.
Tailor Your CV: Customise your CV to highlight relevant experience in managing claims teams and handling complex claims. Emphasise your negotiation skills and any experience with legal and regulatory requirements in the UK insurance sector.
Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership abilities and your commitment to customer-focused claim resolution. Mention specific examples of how you've successfully managed high-value claims and improved processes in previous roles.
Highlight Continuous Improvement: In your application, discuss your track record of following up on technical claims audits and implementing improvements. This will demonstrate your proactive approach to enhancing claims handling and your ability to influence stakeholders effectively.
How to prepare for a job interview at American International Group, Inc.
✨Showcase Your Technical Expertise
Make sure to highlight your advanced knowledge of legal and regulatory requirements for UK Claims Financial Lines. Be prepared to discuss specific cases where you've successfully navigated complex claims, demonstrating your technical skills and understanding of policy language.
✨Demonstrate Leadership Skills
As a Claims Team Manager, you'll need to lead a team effectively. Share examples of how you've previously managed teams, provided training, or influenced stakeholders. This will show your capability to guide and develop your team while ensuring high standards in claims handling.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Prepare to discuss how you would handle high-value, complex claims, including negotiation and mediation strategies. This will demonstrate your critical thinking and decision-making skills.
✨Emphasise Customer-Centric Approach
AIG values a customer-focused approach, so be ready to discuss how you've previously ensured fair treatment of customers in claims handling. Share specific examples of how you've resolved disputes or improved customer satisfaction, aligning with the company's principles of 'Treating Customers Fairly'.