Senior Multinational Client Executive in London

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Senior Multinational Client Executive to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

AIG Multinational is an exciting business area within AIG that designs, implements and services bespoke multinational insurance solutions for our global customers, empowering our clients and broker partners to navigate complex cross-border risks with confidence and consistency. AIG Multinational professionals have the diverse skills and expertise necessary to deliver customized, compliant and seamless solutions that support our clients’ risk management objectives.

This role is an external broker and client facing position managing an assigned portfolio of Tier 1 Multinational programs working in partnership with product underwriters and distribution. You will be a subject matter expert in the structure, design and execution of complex Multinational captive fronting and indemnity programs, with global fronting authority supporting all major Multinational lines of business.

How you'll make an impact:

• Manage and oversee all aspects of the multinational service delivery for the assigned portfolio and be accountable for the multinational client experience.
• The proactive management and oversight of all multinational service activities, coordinating communication and project management across all internal and external stakeholders throughout the program lifecycle.
• Provide direction and guidance to all relevant stakeholders across Multinational Business Model and AIG Network to ensure appropriate design and effective delivery and service of assigned multinational programs.
• Provide multinational technical expertise to underwriters to ensure a compliant program structure and design, and adherence to all local regulatory requirements.
• Lead the promotion and adoption of the AIG Multinational End-to-End process, ensuring all parties understand and commit to roles, responsibilities and expected timelines.
• Ensure Multinational service fee discipline by utilizing available tools.
• Lead and manage the day-to-day service delivery across all assigned programs to ensure the timely issuance of accurate local policy and invoice documentation and meet agreed program Service Level Agreements (SLAs).
• Partner with Product Underwriters to manage the approval of facultative reinsurance panel participants and the collection of compliant reinsurance documentation for all assigned programs.
• Engage with multinational claims to ensure timely development of multinational claims bulletins/protocols and support on ad hoc program enquiries.
• Monitor performance and escalate where necessary to ensure all agreed Multinational service SLAs are being met.
• Operate as the senior external service contact and provide regular updates to the appointed broker (or client if direct) on program performance until fully implemented.
• Manage and partner with Distribution to coordinate periodic client/program stewardship meetings.
• Manage and be accountable for all compliance elements of assigned portfolio of global fronting programs.
• Drive the profitable growth of the Multinational global fronting portfolio by working with product and distribution to identify target opportunities.

What you'll need to succeed:

• Significant commercial insurance experience, preferably client servicing (broker or company background).
• Strong technical knowledge of complex multinational programs, including reinsurance structures.
• Client focused with experience working with multinational corporations and dealing with senior client personnel/risk managers.
• Experience handling the structuring and execution of global fronting programs including captive and indemnity arrangements.
• Strong written & verbal communication and interpersonal skills.
• Computer literacy required: IT packages, MS Outlook, Excel, Word.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development.

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs).

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.