Overview
In this role you will support the UK Collection Team to ensure timely premium collections and accurate ledgers. You will collaborate with broker partners, onsite towers, and back-office operations to meet financial targets and drive improvements. You’ll handle reconciliations on large data sets, resolve issues proactively, and contribute to continuous process enhancements. This is a growth-focused opportunity with training and professional qualification support in a globally recognized insurer with strong emphasis on collaboration and inclusion.
Pay / Benefits
- Total Rewards Program
- professional development
- health and wellbeing
- financial security
- inclusion and belonging
- supportive, connected environment
Responsibilities
- Optimize collections through regular engagement with brokers and ledger oversight
- Maintain accurate ledger positions and control accounts receivable transactions
- Meet monthly and quarterly targets aligned with business goals
- Own allocated accounts with up-to-date coding, commentary, and next actions
- Proactively resolve account issues to prevent overdue items
- Support bad debt items and improve ledger accuracy
- Manage discrepancies (premium, commission, tax, gross differences) via internal processes
- Monitor daily account entries and escalate issues as needed
- Collaborate with third-party providers for cash handling and query management
- Ensure timely resolution of queries and maintain accountability to completion
- Apply strong cash processing controls and validate/reject incorrect items
- Support continuous improvement initiatives and participate in escalation forums
Key requirements
- Credit Control experience
- Insurance experience advantageous
- Strong verbal and written communication skills
- Proven capability in reconciliations involving large data sets
- Ability to work under pressure to meet deadlines
- Advanced knowledge of Excel (Pivot tables)
- Strong analytical skills
- Attention to detail and quality assurance
- high attention to detail
- clear written and verbal communication
- ability to work under pressure
- Excel (Pivot tables)
- ledger oversight
- accounts receivable reconciliation
Receivables Coordinator in London employer: American International Group (AIG)
AIG is an exceptional employer, offering a dynamic work environment in London where collaboration and innovation thrive. As part of our Global Legal, Compliance and Regulatory team, you will receive comprehensive benefits that prioritise your health, wellbeing, and professional development, all while contributing to meaningful projects that impact the insurance landscape. Our inclusive culture celebrates diversity and fosters growth, ensuring that every employee feels valued and empowered to reach their full potential.
Contact Details:
American International Group (AIG) Recruitment Team
